IT Applications Manager - Supply Chain Planning

Niagara Water • Diamond Bar, CA

10h

About The Position

The IT Applications Manager is a member of the IT management team, overseeing implementation, delivery, and maintenance of business software applications that meet functional and non-functional requirements. The role contributes to the ongoing development of Niagara’s applications and infrastructure, and supports the evolution of the application portfolio in a multi-plant, 24/7 manufacturing environment.

The manager leads functional and development teams through the full system implementation lifecycle, manages application support and service levels, and oversees applications including Oracle EBS, Manhattan, Transportation, Logility, and E80. The position also develops team members, mentors direct reports in project management, partners with business and technology stakeholders, and manages projects to deliver quality technical solutions on scope, schedule, and budget.

The role requires a bachelor’s degree or equivalent work experience and at least six years of relevant experience; preferred qualifications include a master’s degree and 10 or more years of relevant experience. No travel is required. The compensation range is $140,990.01–$204,435.52 per year, with a 10% annual bonus target.

Requirements

• At least 6 years of experience in the field or a similar manufacturing environment.
• At least 6 years of experience in the position.
• At least 4 years of experience managing people and/or projects; experience may combine work experience and education.
• Bachelor’s degree in Supply Chain, Transportation, Manufacturing, Computer Science, Engineering, a related field, or equivalent work experience.
• Excellent communication, leadership, and collaboration skills.
• Solid project management skills and the ability to guide technical projects from inception to completion.
• Advanced decision-making and problem-solving skills.
• Significant knowledge of, and hands-on experience with at least one of, Oracle EBusiness Suite, Oracle Transportations, Manhattan Warehouse Management System, or Logility.
• Experience with Oracle applications such as EBS and OTM, Manhattan/E80 Warehouse Management, HRMS, and supply/demand planning.
• Experience with Microsoft Word, Excel, PowerPoint, Visio, and Outlook.
• Ability to solve practical problems and interpret varied written, oral, diagrammed, or scheduled instructions.
• Ability to manage projects, communicate changes and progress, complete work on time, manage budgets, and coordinate project team activities.
• Strong oral communication, listening, clarification, and response skills.
• Ability to adapt to workplace changes, delays, and unexpected events.
• Effective planning and organization, including efficient time use, resource planning, goal setting, and scheduling work.
• Ability to work effectively with departments, vendors, and customers.
• Ability to manage people, provide regular performance feedback, improve processes and services, and continually improve supervisory skills.
• Ability to make hiring decisions, engage in long-term talent planning, and address conflict within and between teams.

Nice To Haves

• 10 or more years of experience in the field or a similar manufacturing environment.
• 10 or more years of experience working in the position.
• At least 6 years of experience managing people and/or projects; experience may combine work experience and education.
• Master’s degree in Supply Chain, Transportation, Manufacturing, Computer Science, Engineering, a related field, or equivalent work experience.

Responsibilities

• Develop team members and prepare the functional team to support business applications.
• Lead functional and development teams and participate in requirements gathering, functional and technical design, system design and development, testing, rollout, and production support.
• Contribute strategically to the evolution of Niagara’s application portfolio and design and develop process improvements for a multi-plant, 24/7 environment.
• Manage full-lifecycle implementation of major technologies, potentially including WMS, BI, and CRM.
• Use disciplined development and implementation methodologies to continuously evolve and optimize applications and business solutions.
• Teach and mentor direct reports in project management principles.
• Manage and oversee support of Oracle EBS, Manhattan, Transportation, Logility, and E80 applications.
• Troubleshoot transaction issues and document configurations, customizations, and system interfaces.
• Develop and streamline the IT applications support strategy and manage end-user expectations.
• Identify and address root causes of production problems and resolve application support issues.
• Manage issue, problem, and change processes to maintain application availability, uptime, and service levels.
• Formulate and document requirements, design specifications, and test plans for extensions to Supply Chain, Distribution, Manufacturing, and Finance applications, including reports, interfaces, conversions, and enhancements.
• Prepare and deliver steering committee presentations to communicate project status, seek guidance, and support decisions.
• Follow software development lifecycle and software quality assurance standards and practices to ensure quality deliverables and technical solutions.
• Manage project deadlines and schedules and deliver technical solutions on scope, on time, and on budget.
• Prepare clear, professional written business correspondence and provide weekly status reports.
• Follow through on commitments and assume additional responsibilities as needed.
• Partner with internal, external, and business stakeholders to support Niagara business applications and facilitate communication between business and IT.
• Open and manage service request tickets with vendor level 3 support.
• Make data-driven decisions, develop sustainable solutions, monitor performance metrics, and pursue process improvements.
• Delegate technical tasks, support collaboration, manage conflict, and provide development opportunities for direct reports.

Benefits

• Paid time off for holidays, sick time, and vacation time.
• Paid parental and caregiver leaves.
• Medical coverage, including virtual care options.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Health Savings Account with company match.
• Flexible Spending Accounts.
• Expanded mental wellbeing benefits, including free counseling sessions for team members and household family members.
• Family-building benefits, including enhanced fertility benefits for IVF and fertility preservation, plus adoption, surrogacy, and doula reimbursements.
• Income protection, including life and AD&D, short- and long-term disability, critical illness, and accident plans.
• Special discount programs, including pet plans, prepaid legal services, identity theft protection, car rental, and airport parking.
• Tuition reimbursement, college savings plan, and scholarship opportunities.
• 10% annual bonus target.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager