IT Applications Manager - Supply Chain Planning

Niagara Bottling • Diamond Bar, CA

2d • $140,990 - $204,436

About The Position

The IT Applications Manager is a member of the IT management team and oversees the implementation, delivery, and maintenance of business software applications and technology-based business solutions. The role contributes to the ongoing development of Niagara’s applications and infrastructure, including strategic evolution of the application portfolio and process improvements for a multi-plant, 24/7 environment.

The manager leads functional and development teams through requirements gathering, design, development, testing, rollout, and production support. The position manages the full lifecycle of major technology implementations, oversees support for Oracle EBS, Manhattan, Transportation, Logility, and E80 applications, and ensures application availability, service levels, and quality delivery. It also develops team members, mentors direct reports in project management, coordinates with business and technology partners, and communicates project status and decisions to steering committees.

Requirements

• At least 6 years of experience in the field or a similar manufacturing environment; experience may include a combination of work experience and education.
• At least 6 years of experience in the position; experience may include a combination of work experience and education.
• At least 4 years of experience managing people or projects.
• Bachelor’s degree in Supply Chain, Transportation, Manufacturing, Computer Science, Engineering, a related field, or equivalent work experience.
• Significant knowledge of, and hands-on experience with at least one of: Oracle EBusiness Suite, Oracle Transportations, Manhattan Warehouse Management System, or Logility.
• Experience with Oracle applications, including EBS and OTM, Manhattan/E80 Warehouse Management, HRMS, and supply/demand planning.
• Excellent communication, leadership, and collaboration skills.
• Solid project management skills and ability to guide technical projects from inception to completion.
• Advanced decision-making and problem-solving skills, including the ability to analyze complex information and solve practical problems in situations with limited standardization.
• Experience with Microsoft Word, Excel, PowerPoint, Visio, and Outlook.
• Ability to manage people, provide performance feedback, delegate technical work, and develop direct reports.
• Ability to coordinate projects, communicate progress and changes, manage budgets and project teams, and complete projects on time.
• Strong oral communication skills, including clear and persuasive speaking, active listening, and responding to questions.
• Ability to adapt to frequent changes, delays, and unexpected events, and to plan and organize resources, goals, schedules, and work efficiently.

Nice To Haves

• 10 or more years of experience in the field or a similar manufacturing environment.
• 10 or more years of experience working in the position.
• 6 years of experience managing people or projects.
• Master’s degree in Supply Chain, Transportation, Manufacturing, Computer Science, Engineering, or a related field, or equivalent work experience.

Responsibilities

• Grow and develop team members and prepare the functional team to support business applications.
• Lead functional and development teams through requirements gathering, functional and technical design, system development, testing, rollout, and production support.
• Contribute strategically to the evolution of Niagara’s application portfolio and develop process improvements for a multi-plant, 24/7 environment.
• Manage full lifecycle implementation of major technologies, potentially including WMS, BI, and CRM.
• Use disciplined development and implementation methodologies to continuously evolve and optimize applications and business solutions.
• Teach and mentor direct reports in project management principles.
• Manage and oversee support of Oracle EBS, Manhattan, Transportation, Logility, and E80 applications.
• Troubleshoot transaction issues and document configurations, customizations, and system interfaces.
• Develop and streamline the IT applications support strategy and manage end-user expectations.
• Identify root causes of production problems and resolve application support issues.
• Manage issue, problem, and change-management functions to ensure application availability, uptime, and service levels.
• Formulate and document requirements, design specifications, and test plans for application extensions, reports, interfaces, conversions, and enhancements across supply chain, distribution, manufacturing, and finance.
• Prepare and deliver steering committee presentations to communicate project status, seek guidance, and drive decisions.
• Follow software development lifecycle and software quality assurance standards and methodologies.
• Manage project deadlines and schedules and deliver technical solutions on scope, on time, and on budget.
• Prepare clear, grammatically correct, professional written business correspondence.
• Follow through on commitments and assume additional responsibilities as needed.
• Provide weekly status reports.
• Partner with internal, external, and business partners to support business applications.
• Open and manage service request tickets with vendor level 3 support.
• Facilitate communication and relationships between Niagara business and IT teams.

Benefits

• Paid time off for holidays, sick time, and vacation time.
• Paid parental and caregiver leaves.
• Medical coverage, including virtual care options.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Health Savings Account with company match.
• Flexible Spending Accounts.
• Expanded mental wellbeing benefits, including free counseling sessions for team members and household family members.
• Family building benefits, including enhanced fertility benefits for IVF and fertility preservation, plus adoption, surrogacy, and doula reimbursements.
• Income protection, including Life and AD&D, short- and long-term disability, critical illness, and accident plans.
• Special discount programs, including pet plans, prepaid legal services, identity theft services, car rental, and airport parking.
• Tuition reimbursement, college savings plan, and scholarship opportunities.
• Annual bonus target of 10%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager