IT Applications Administrator (ITAPP006105)

RBC•Tucson, AZ

1d•Onsite

About The Position

Sargent Aerospace & Defense is seeking a detail-oriented, proactive, experienced IT Applications Administrator to join our growing IT Team. This role is key to supporting and enhancing our business systems and processes, directly impacting operational efficiency across the organization. As part of a larger team that values innovation and collaboration, you’ll work on meaningful projects that drive real business results. We’re looking for someone who embraces our core values, is eager to learn, and thrives in a collaborative cross-functional environment. Position Summary The IT Applications Administrator is responsible for the day-to-day administration, configuration, and support of our business applications. This role manages IT support tickets related to applications, implements and maintains software solutions, oversees license compliance and renewals, and serves as an administrator for multiple core systems. The ideal candidate is hands-on, detail-oriented, and comfortable collaborating with stakeholders across operations, finance, and leadership. This is more than a job—it’s an opportunity to help shape the future of our systems and processes.

Requirements

U.S. Citizenship required
Associate degree in Information Technology, Computer Science, Information Systems, or a related field
3-5 years of experience in IT support, systems/application administration, or similar role (2+ with Bachelor’s)
High level of experience with Microsoft Windows operating systems
General knowledge of Windows Server (2012 and newer) operating system
Excellent communication skills, both written and verbal
Ability to write clear documentation and communicate with technical and non-technical audiences
Excellent organizational skills and attention to detail
Ability to manage multiple priorities and work independently or in cross-functional teams

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, Management Information Systems
Proven ability to manage a team
Networking (TCP/IP, WINS, DNS, DHCP)
Network + and A+ certifications are encouraged
Knowledge of ITIL or other service management frameworks
Strong understanding of system integration, APIs, and middleware technologies
Demonstrated ability to lead cross-functional projects and manage stakeholder expectations

Responsibilities

Administer, configure, and maintain assigned business applications
Triage and resolve IT tickets within SLA; escalate to vendors or internal SMEs as needed
Manage user provisioning/deprovisioning, roles/permissions, and license inventories
Create and maintain knowledge base articles, process flows, and “how-to” guides
Participate in cross-functional IT and business projects involving applications
Collaborate with stakeholders across departments to document and translate business requirements
Serve as the primary liaison between vendors, IT, and internal teams
Support pilot programs, solution testing, and phased rollouts
Plan/execute application rollouts, upgrades, integrations, and migrations in partnership with stakeholders
Perform sandbox testing, UAT coordination, and change management communication
Develop and maintain configuration documentation, diagrams, and lessons learned
Monitor application performance/availability and ensure proper logging/alerting
Contribute to IT roadmap and continuous improvement initiatives
Provide end-user training, workshops, and quick reference guides
Support and implement Windows-based systems and applications, including build and configuration
May have the opportunity to lead a small to medium-sized group of team members
Support the IT Team with all other required technical needs