IT Applications Administrator (ITAPP006105)

Dodge Industrial

1d•Onsite

About The Position

The IT Applications Administrator is responsible for the day-to-day administration, configuration, and support of our business applications. This role manages IT support tickets related to applications, implements and maintains software solutions, oversees license compliance and renewals, and serves as an administrator for multiple core systems. The ideal candidate is hands-on, detail-oriented, and comfortable collaborating with stakeholders across operations, finance, and leadership. This is more than a job—it’s an opportunity to help shape the future of our systems and processes.

Requirements

U.S. Citizenship required
Associate degree in Information Technology, Computer Science, Information Systems, or a related field
3-5 years of experience in IT support, systems/application administration, or similar role (2+ with Bachelor’s)
High level of experience with Microsoft Windows operating systems
General knowledge of Windows Server (2012 and newer) operating system
Excellent communication skills, both written and verbal
Ability to write clear documentation and communicate with technical and non-technical audiences
Excellent organizational skills and attention to detail
Ability to manage multiple priorities and work independently or in cross-functional teams
Position is fully on-site with a partial day on Friday

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, Management Information Systems
Proven ability to manage a team
Networking (TCP/IP, WINS, DNS, DHCP)
Certifications or Other Professional Credentials: Network + and A+ certifications are encouraged
Knowledge of ITIL or other service management frameworks
Strong understanding of system integration, APIs, and middleware technologies
Demonstrated ability to lead cross-functional projects and manage stakeholder expectations

Responsibilities

Administer, configure, and maintain assigned business applications
Triage and resolve IT tickets within SLA; escalate to vendors or internal SMEs as needed
Manage user provisioning/deprovisioning, roles/permissions, and license inventories
Create and maintain knowledge base articles, process flows, and “how-to” guides
Participate in cross-functional IT and business projects involving applications
Collaborate with stakeholders across departments to document and translate business requirements
Serve as the primary liaison between vendors, IT, and internal teams
Support pilot programs, solution testing, and phased rollouts
Plan/execute application rollouts, upgrades, integrations, and migrations in partnership with stakeholders
Perform sandbox testing, UAT coordination, and change management communication
Develop and maintain configuration documentation, diagrams, and lessons learned
Monitor application performance/availability and ensure proper logging/alerting
Contribute to IT roadmap and continuous improvement initiatives
Provide end-user training, workshops, and quick reference guides
Support and implement Windows-based systems and applications, including build and configuration
May have the opportunity to lead a small to medium-sized group of team members
Support the IT Team with all other required technical needs