IT and Systems Support Specialist

August Roofing and Solar•Simi Valley, CA

5d•Hybrid

About The Position

August Roofing and Solar is undergoing a significant technology transformation, implementing a new CRM, field service management platform, AI tools, and associated processes. This role is crucial for ensuring the day-to-day functionality of these technologies and driving user adoption. It's a hands-on IT support position where you'll be the primary contact for technical issues, from connectivity problems to device setup. Beyond direct support, you will be instrumental in platform development, creating Standard Operating Procedures (SOPs), and training both office and field teams. This is an excellent opportunity for someone early in their IT career to influence a company's technological modernization and have a direct impact on how systems are implemented and used.

Requirements

Patience and strong communication skills, with the ability to explain technical concepts to non-technical users.
Bilingual English and Spanish proficiency is a strong plus.
Solid working knowledge of computers, mobile devices, and basic networking.
High proficiency in Microsoft Office, especially Excel.
Fast learner, capable of picking up new software quickly without extensive manuals.
Extremely organized with a strong attention to detail.
Ability to identify the root cause of recurring problems.
Comfortable working with a diverse range of individuals, from field crews to executives.
Valid California driver's license and an insurable driving record.
Willingness to travel occasionally to job sites for training and support.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
One to two years of related experience.
Equivalent hands-on experience considered in lieu of a degree.
Experience with a CRM, a field service platform, or construction or home services technology.

Responsibilities

Serve as the first point of contact for all company technology issues, including computers, iPhones, iPads, drones, printers, and peripherals.
Set up, configure, update, and troubleshoot equipment for new hires and existing staff.
Support company email account setup for office and field staff.
Manage and maintain the phone system, including training new employees and documenting its functionality.
Escalate and coordinate larger projects and complex issues with outside IT vendors.
Track and manage hardware inventory, including asset assignment, warranty status, and spare parts.
Become the in-house expert on company platforms such as CRM, field service software, AI tools, and other roofing and solar software.
Monitor data integrity and enforce data standards within systems.
Test new and updated applications before company-wide rollout.
Act as a liaison between employees and software vendors/IT consultants.
Train office and field staff on correct system usage.
Conduct on-site training for field crews at job sites, assisting them with troubleshooting technology in the field.
Develop and write SOPs and documentation that are user-friendly and effective.
Identify and digitize paper-based and manual processes.
Roll out system changes and follow up on their adoption and effectiveness.
Learn and utilize reporting tools within each platform to extract necessary data.
Compile and present data on company performance metrics.
Provide Excel support to department heads for their reporting needs.