IT and Systems Administrator

Vital Bio • Oakville, ON

96d • Onsite

About The Position

You are a resourceful, customer-focused IT professional dedicated to delivering reliable technology solutions in a fast-paced, mission-driven organization. With a background in systems administration and hands-on support, you excel at troubleshooting, process optimization, and clear communication. You balance technical depth with excellent communication skills, and you enjoy building trustworthy relationships as a go-to resource for all things IT.

Requirements

• 3-5+ years of hands-on IT support or systems administration experience in a collaborative environment.
• Strong expertise managing and troubleshooting Windows and macOS systems; Linux familiarity a plus.
• Solid understanding of networking fundamentals, Wi-Fi/LAN/VPN, and rack-mounted switch/AP installations.
• Proficient with MDM suites and asset management tools, including device provisioning and remote wiping.
• Demonstrated ability to independently diagnose, prioritize, and resolve IT issues, providing customer-first service and documentation.
• Skilled communicator with an approachable, professional style.

Nice To Haves

• Track record in regulated industries such as medical devices, diagnostics, or biotechnology.
• Familiarity with lab/manufacturing IT, including isolated networks, instrument PCs, VLAN segregation, and OT/IoT devices.
• Certifications (CompTIA, Cisco, Microsoft, cloud platforms) and support for compliance and audit processes.
• Experience implementing automation, monitoring, and ticketing systems.
• Experience creating process documentation and user training content.
• Scripting skills (Bash, PowerShell, Python) for automation.
• Experience with Jira/Confluence, Slack, Zoom Rooms, and asset-management platforms.

Responsibilities

• Provide responsive, friendly IT support for employees across multiple offices and channels.
• Provision, configure, and decommission laptops/workstations (Windows/macOS/Linux) using MDM suite
• Manage identity and access platforms (e.g., Google Workspace, AWS), ensuring proper provisioning, deprovisioning, and permission hygiene.
• Own and maintain IT knowledge base, onboarding/offboarding workflows, hardware deployment, access, IT training, and software license management.
• Administer and maintain on-prem and cloud-based systems, including servers, networks, storage, and core business applications.
• Oversee network infrastructure including switches, firewalls, wireless access points, VPNs, VLANs, and site-to-site connectivity.
• Support meeting rooms and collaboration tools (Zoom/Teams/Meet), printers, cameras, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues for PCs, Macs, printers, switches, APs, and more.
• Implement and monitor security controls, including endpoint protection, MFA, patching, encryption, and vulnerability remediation.
• Develop, document, and maintain scalable standard operating procedures for IT processes.
• Implement IT asset management systems and maintain inventory accuracy.
• Recommend, deploy, and manage tools for monitoring, ticketing, and automation.
• Collaborate with department leaders to proactively deliver technology solutions, matching business needs.
• Create guides and educational content to help employees navigate IT best practices confidently.
• Identify practical, cost-effective ways to strengthen Vital Bio’s technical environment and security posture.
• Manage backup/DR solutions and ensure operational readiness through regular testing and verification.
• Own IT ticketing, escalation, and documentation processes to ensure timely and efficient service.
• Lead or participate in IT infrastructure projects such as network upgrades, security hardening, tool migrations, and new system rollouts.
• Standardize and automate processes where possible (scripting, MDM policies, configuration templates).
• Partner with cross-functional teams (Operations, Finance, R&D, Quality) to ensure IT systems meet business needs.

Benefits

• Directly enable groundbreaking diagnostics and scientific innovation by supporting our multidisciplinary teams.
• Be a trusted technical resource and advocate for best IT practices in a collaborative, agile culture.
• Grow professionally through hands-on projects, best-in-class technology, and meaningful cross-functional work.
• Help shape the future of healthcare and technology with a company committed to excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed