IT Analyst

Fusion Homes•Guelph, ON

20d•Hybrid

About The Position

Fusion Homes is seeking an IT Analyst passionate about leveraging technology to drive efficiency, reliability, and growth. This role involves partnering with internal teams to understand business needs and translate them into system or process improvements, serving as the first point of contact for IT support, and maintaining key business applications. The IT Analyst will also coordinate with external vendors and support the implementation of new systems and automation initiatives. The company is recognized as a Great Place to Work (2025) and Mercer Best Employer (2022–2024), emphasizing a culture of excellence, growth, and teamwork.

Requirements

3+ years of progressive experience in systems administration, business systems analysis, or a related hybrid IT role.
Proficiency in Microsoft 365 (including Azure AD, SharePoint, and Teams), with hands-on experience supporting ERP, CRM, or HRIS applications.
Working knowledge of Power BI, SQL, and Excel for data reporting, integration, and process improvement.
Strong analytical and problem-solving abilities, with a proven ability to troubleshoot complex issues and deliver practical solutions.
Customer-focused and collaborative communicator who takes initiative to streamline workflows, enhance system performance, and drive continuous improvement.

Responsibilities

Partner with internal teams to understand business needs and translate them into system or process improvements that enhance efficiency and data integrity.
Serve as the first point of contact for IT support requests, ensuring timely, professional, and customer-focused resolution of technical issues.
Maintain and administer key business applications (ERP, CRM, SharePoint, Microsoft 365, etc.), including user access, configurations, and documentation.
Coordinate with external vendors and the managed service provider (MSP) to support infrastructure, licensing, and technology project delivery.
Support implementation of new systems, integrations, and automation initiatives to streamline workflows and strengthen reporting capabilities.