IT Analyst (VN3106)
About The Position
The IT Analyst is part of the regional Service Desk Team, which provides general IT, desktop, and voice infrastructure support. The team works closely with other IT departments and business lines. The role involves managing Service Desk incidents and requests, supporting standard Microsoft technologies, phones, and trading applications, and maintaining end-user computers. The analyst is expected to provide professional user support, collaborate with IT colleagues, document technology, and work in alignment with ITIL practices where appropriate. The role may include ad hoc team responsibilities such as entering IT invoices in PeopleSoft and coordinating moves and logistics. Occasional travel to data centers and other offices in the assigned region may be required. The position also requires compliance with relevant Sarbanes-Oxley operational requirements, company regulatory requirements, and the stated conduct rules.
Requirements
- Bachelor’s degree in computer science or a related field.
- Experience in a regulated environment and knowledge of risk and compliance requirements.
- Act with integrity and with due skill, care, and diligence.
- Be open and cooperative with the FCA, PRA, and other regulators where applicable.
- Pay due regard to customers’ interests and treat them fairly.
- Observe proper standards of market conduct.
Nice To Haves
- A minimum of 3–4 years’ experience in banking or financial services is highly desired.
- Experience with standard Microsoft technologies, Microsoft Windows 10, Microsoft Windows Server (AD/DNS/DHCP/GPO), Microsoft Exchange/Office 365, and Cisco Call Manager is preferred.
- Experience with applications including Bloomberg, TT, IceChat, WebIce, Future Source, Citrix, Cloud9, Office 365, LMESelect, Fidesa, Neon, CQG, OMS Options City, IOA (Whentech), Reuters, Mimecast, Global Protect, CrowdStrike, Teams, CME, and Trayport.
Responsibilities
- Maintain accurate records of incidents, service requests, and changes in the JIRA Service Desk system.
- Manage Service Desk tickets and resolve them promptly.
- Escalate tickets appropriately.
- Deal with users professionally and efficiently.
- Collaborate with other IT team members and share best practices through the internal knowledge base.
- Support standard Microsoft technologies, phones, and trading applications.
- Build, image, upgrade, and maintain laptops and desktops.
- Document and maintain information about new technologies and identify how they may benefit the business.
- Keep technical skills up to date with company requirements.
- Align working practices with the ITIL framework where appropriate.
- Manage PC setups and desk moves as required.
- Lead additional ad hoc team responsibilities, including entering IT invoices in PeopleSoft and handling moves and logistics.
- Travel occasionally to data centers and other offices in the assigned region, as required.
- Understand and comply with Sarbanes-Oxley operational requirements relevant to the role.
- Comply with company regulatory requirements under the SEC, FINRA, NFA, CFTC, and other applicable exchanges.
- Carry out other duties as required by the Company.
- Act as a role model for the Company’s values and comply with the stated conduct rules.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
