Infra Support-IT Analyst
About The Position
The IT Infrastructure Support Specialist role is responsible for supporting the LP1 site infrastructure, including business and manufacturing workstations, peripherals, printers, and telecom systems. This role supports various business groups such as Manufacturing Operations, Supply Chain, Quality, Engineering, and Technical Services/Manufacturing Science. The specialist will also participate in ad-hoc site infrastructure projects, ensure enterprise and organizational cybersecurity practices are followed, and implement and manage service management for the tech infrastructure, including driving continuous service improvements through periodic service reviews.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related technical field.
- Minimum 5 years of experience in IT infrastructure or end-user support, preferably within the pharma manufacturing industry.
- Proficiency with Windows/Linux environments, Citrix, and remote desktop tools.
- Understanding of validated systems, GxP/GMP compliance, and pharma quality frameworks.
- Strong skills in installing, configuring, and troubleshooting hardware, software, and peripherals in production settings.
- Familiarity with telecom systems, RFID devices, and industrial IT equipment.
- Excellent written and verbal communication skills.
- Strong problem-solving mindset with the ability to operate independently and in a team.
- Commitment to adhering to safety and quality assurance standards.
Nice To Haves
- Prior experience in a GMP-regulated manufacturing or lab environment.
- Certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or similar.
- Familiarity with ITIL processes, lab informatics systems, or MES (Manufacturing Execution Systems).
- Working knowledge of validation documentation practices in pharma (IQ, OQ, PQ).
Responsibilities
- Coordinate with other Client groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costs.
- Create strategy and plan to provide qualified infrastructure platforms, and be able to execute the defined plan.
- Perform Cybersecurity assessments according to enterprise and organizational requirements.
- Train end user(s) on the operations of new equipment, workstation software, networking, etc.
- Troubleshoot problems on platforms including; Citrix, RealVNC, VDI, Linux, MacOs, Windows OS, iGel technology and other workstation connected hardware as well as Telecom.
- Configure DNS, NTP, Proxy, etc, for MQ workstations.
- Consult on questions regarding infrastructure, compatibility, backup, and configuration issues.
- Provide strategy for immediate and future upgrades/patching of hardware and software applications.
- Provide supporting documentation for validation and testing of upgrades.
- Drive the validation of new and existing systems by providing technical design information to assure GMP data integrity.
- Lead efforts to successfully implement and support the LP1 site infrastructure.
- Ensure enterprise and organizational cybersecurity practices are followed.
- Implement and manage service management for the tech infrastructure at client location.
- Drive efforts for periodic service reviews with the intent to drive continuous service improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
