IT Analyst (VN3167)

Marex•New York, NY

5d•Onsite

About The Position

The IT Service Desk Team is responsible for the general IT/desktop and voice infrastructure support for their assigned region. The team works closely with other IT departments and different lines of business. The Technology Department delivers differentiation, scalability, and security for the business. Reporting to the COO, Technology provides digital tools, software services, and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture, and design. IT runs Marex’s enterprise-wide services to end users and actively manages the firm’s infrastructure and data to provide and accelerate business value. A Data team enables the firm to leverage data to increase productivity and improve business decisions, as well as maintain data compliance. The Infrastructure group delivers operations and engineering across Infrastructure Operations, Network, Communications, Endpoint and Platform Engineering teams with a key focus on Infrastructure as Code/automation & innovation. IT also includes the global IT Service Desk providing support and self-service to business users across Marex, and our Service Management team that runs core ITSM processes and develops our departmental tooling.

Requirements

Bachelor’s degree in computer science or related field
Minimum of 3 to 4 years’ experience in banking/finance highly desired
Experience with the following technologies preferred: Standard Microsoft Technologies, Microsoft Windows 10, Microsoft Windows Server (AD/DNS/DHCP/GPO), Microsoft Exchange/Office365, Cisco Call Manager
Experience with the following applications: Bloomberg, TT, IceChat, WebIce, Future Source, Citrix, Cloud9, Office 365, LMESelect, Fidesa, Neon, CQG, OMS Options City, IOA (Whentech), Reuters, Mimecast, Global Protect, CrowdStrike, Teams, CME, Trayport
Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this

Nice To Haves

Demonstrates curiosity
Resilient in a challenging, fast-paced environment
Excels at building relationships, networking, and influencing others
Ability to maintain focus in interesting yet demanding conditions
Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

Responsibilities

Maintain accurate logging of all incidents, services requests, and changes in the Service Desk system (JIRA)
Responsible for management and timely resolution of Service Desk tickets
Practice effective escalation of tickets needed
Deal with all users in a professional and efficient manner
Collaborate and share best practices with other IT team members through our internal knowledge base system
Support standard Microsoft technologies, phones, and trading applications
Build, image, upgrade, and maintain both laptops and desktops
Document and maintain new technologies and identify how they can help the business
Ensure technical skills are kept up to date with company requirements
Endeavor to align working practices to ITIL framework where appropriate
Manage PC setups/desk moves as required
Act as lead for additional ad hoc responsibilities for the team, including entering IT invoices in PeopleSoft, handling moves and logistics, etc.
Provide IT support as part of a shift pattern from 7am – 6pm, Monday to Friday; some weekend work required
Occasional travel to Data Center and other offices in the assigned region may be required
All employees are expected to understand and comply with any Sarbanes Oxley operational requirements relevant to their role
Ensuring compliance with the company’s regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges
Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with
Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values
At all times complying with Marex’s Code of Conduct
To ensure that you are fully aware of and adhere to internal policies that relate to you, your role, or any other activities for which you have any level of responsibility
To report any breaches of policy to Compliance and/ or your supervisor as required
To understand and comply with any Sarbanes Oxley operational requirements relevant to their role
To escalate risk events immediately
To provide input to risk management processes, as required
The Company may require you to carry out other duties from time to time