IT Analyst / Systems Administrator

The Austin Centers for Exceptional Students•Peoria, AZ

13h•$65,000 - $70,000

About The Position

The IT Analyst / Systems Administrator is responsible for administering, maintaining, and supporting the organization's server infrastructure, Microsoft cloud environment, networking systems, and enterprise technology services. This role serves as a senior technical resource providing advanced systems administration, infrastructure support, network support, and escalation assistance for complex technical issues.

Requirements

Bachelor's degree preferred.
Minimum 4 years of systems administration or infrastructure support experience.
Experience administering Microsoft Windows Server environments.
Experience administering Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID.
Experience supporting enterprise networking technologies.
Experience supporting multi-site technology environments.
Experience managing user access, permissions, system security, and infrastructure configurations.
Strong documentation, communication, troubleshooting, and cross-functional collaboration skills.
Experience supporting cybersecurity tools, patch management, endpoint protection, and identity access controls.

Nice To Haves

Microsoft 365 Administrator, Azure, or related certifications.
Experience with Exchange Online, Intune, Microsoft Defender, and compliance solutions.
PowerShell automation experience.
Experience supporting K-12, healthcare, behavioral health, or multi-site environments.
Experience with MDR, EDR, SIEM, vulnerability management, or endpoint security tools.
Knowledge of FERPA, cybersecurity best practices, and data privacy requirements.
Experience with Fortinet, Ubiquiti, Microsoft Defender, Bitdefender, NinjaOne, or similar platforms.

Responsibilities

Administer and maintain Microsoft Windows Server environments.
Manage Active Directory, Group Policy, DNS, DHCP, and related Microsoft infrastructure services.
Monitor server performance and system health.
Perform server upgrades, patching, and lifecycle management.
Administer Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
Manage Microsoft Intune for endpoint enrollment, compliance, application deployment, and device lifecycle management.
Administer Microsoft Entra ID and access controls.
Implement Conditional Access, MFA, and identity protection solutions.
Support Microsoft Defender and Microsoft 365 security and compliance features.
Support security operations, including endpoint protection, vulnerability remediation, MFA, conditional access, patch compliance, and access reviews.
Assist with audit preparation, evidence gathering, policy implementation, and compliance-related documentation.
Monitor and respond to security alerts in coordination with MDR, EDR, firewall, and cloud security tools.
Help ensure systems follow FERPA, data privacy, cybersecurity, and organizational security requirements.
Support enterprise network infrastructure including switches, firewalls, wireless systems, and internet services.
Troubleshoot routing, switching, DNS, and connectivity issues.
Support VPN and remote access technologies.
Coordinate with technology vendors, carriers, MSPs, and infrastructure support partners.
Assist with project planning, technical discovery, testing, deployment, and post-implementation support.
Track vendor support cases, service issues, renewals, and technical deliverables.
Participate in system upgrades, migrations, and campus technology projects.
Serve as a Level II/III escalation resource.
Resolve complex technical issues involving servers, networking, cloud services, and endpoints.
Provide mentoring and technical leadership to junior staff.