IT Analyst (Specialist)

UMBC • Baltimore, MD

1d • Hybrid

About The Position

The IT Analyst serves as a vital bridge between technical compliance and digital accessibility, ensuring that the university’s digital landscape is inclusive and functional for all users. At its core, the role is dedicated to the proactive maintenance and remediation of web platforms and university-sponsored software. This position will work in close collaboration with DoIT Associate VP, University Communication and Marketing (UCM) and the Division of Institutional Equity to support digital accessibility initiatives. The Analyst provides a first line of defense for accessibility reports, ensuring that digital barriers are identified and dismantled quickly across campus sites and software. Furthermore, this role will support accessibility, privacy, and security documentation for the software catalog. This role acts as a strategic gatekeeper for digital procurement, evaluating new software and websites to ensure that any necessary accommodations or remediations are negotiated before a single product is launched or purchased.

Requirements

• Bachelor's degree in a relevant field.
• Minimum of 1 year of relevant experience creating and implementing new processes in an information technology (IT) organization.
• Minimum of 1 year of Digital Accessibility experience in a WordPress environment.
• Experience in training users to use software.
• Working knowledge of WordPress and Adobe Acrobat PDF.
• Familiarity with the Web Content Accessibility Guidelines (WCAG) as well as Section 508 of the United States Workforce Rehabilitation Act of 1973.
• Strong organizational skills, demonstrating the ability to work on multiple projects and manage priorities.
• Excellent communication, interpersonal skills, and ability to work in a team environment.
• An understanding and passion for accessibility issues.

Nice To Haves

• Master's degree in a relevant field.
• 2+ years of relevant experience.
• Thorough understanding of tools to aid in accessibility evaluation.
• Experience working with people with disabilities.
• Experience in testing for and remediation of accessibility barriers in web, mobile, and native applications.
• Experience working with developers to guide the development of accessible user interfaces.
• Experience in regulatory compliance.
• Significant knowledge of current and emerging accessible development practice and assistive technology.
• Fluency with disability law and regulation in the higher education context.
• Ability to perform a manual digital accessibility test for websites and software.
• Familiarity with what a Voluntary Product Accessibility Template (VPAT) is and how to interpret one provided by a vendor.

Responsibilities

• Lead ongoing accessibility maintenance and remediation for campus-wide web platforms in collaboration with University Communication and Marketing.
• Manage the Silktide platform, including user training, site auditing, and troubleshooting to ensure continuous digital compliance.
• Oversee the Tier 1 support queue for digital accessibility and WordPress, resolving user issues or escalating them to ensure a seamless web experience.
• Partner with the AOK Library to train site administrators on proper digital archiving and long-term material retention.
• Act as a technical consultant for software procurement, evaluating new products and websites for accessibility, privacy, and security before purchase.
• Coordinate with third-party vendors to secure necessary documentation (VPATs/HECVATs) and review for accessibility.
• Maintain and update the university software catalog, highlighting accessibility statuses to provide transparency for campus stakeholders.
• Spearhead the Digital Accessibility Staff Peer Mentor Program and lead student ambassador teams to foster a culture of inclusion across campus.
• Assist the Director of Communications in executing outreach campaigns and professional development initiatives for the student workforce.
• Conduct regular audits of faculty and staff training to ensure long-term institutional accountability and adherence to digital policies.

Benefits

• Competitive compensation
• Over 4 weeks of vacation
• Tuition remission
• Generous Leave (22 Days of Annual Leave, 15 Days of Sick Leave, 15 Holidays, 3 Personal Days)
• Life and disability insurance
• Professional development opportunities
• Wellness opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level