IT Analyst - Production Systems

ZF Group•Gray Court, SC

1d•Onsite

About The Position

Provides comprehensive IT support for shop floor production systems, including incident management, system monitoring, technical troubleshooting, and coordination with cross-functional teams to ensure uninterrupted operations. Supports continuous improvement, compliance, and system reliability through documentation, maintenance activities, and active participation in projects and on-call support. This is a third shift position.

Requirements

Associates Degree’s in a technical field
2+ years of directly related experience
Highly proficient with Microsoft Office (e.g. Excel, Word, PowerPoint, etc.).
Strong troubleshooting and diagnostic skills with the ability to think logically and analytically.
Good communication skills
Broad knowledge of commonly used concepts, practices, and procedures within IT.

Responsibilities

Provide daily operational support for incident management, including request handling, resolution tracking, and escalation to second-level support when required.
Partner with plant IT applications and development teams to plan, implement, and support systems that meet production and business requirements.
Monitor and maintain availability and performance of shop floor production systems, ensuring minimal disruption to operations.
Deliver hands-on shop floor support, including troubleshooting technical issues, performing diagnostics on PLC interfaces, and servicing test rig and cell computer systems.
Execute software updates, system maintenance, and data backup activities while ensuring compliance with approved software standards.
Act as a liaison between IT development, maintenance, and production teams to resolve issues, support system enhancements, and contribute to commissioning activities.
Maintain accurate knowledgebase documentation, record incidents and resolutions in standard systems, and support compliance with IATF 16949, ISO 14000, and company procedures.
Participate in continuous improvement initiatives, including 5S activities, IT projects, and process optimization efforts, while providing on-call support and traveling as required.