Sr. Systems Analyst, IT Production Management

Sony Pictures Entertainment•Culver City, CA

About The Position

Sony Pictures Entertainment (SPE) is a subsidiary of Sony Corporation of America. SPE's global operations encompass motion picture production and distribution, television production and distribution, home entertainment acquisition and distribution, operation of studio facilities, development of new entertainment products, services and technologies, and distribution of entertainment in more than 140 countries. As part of the Global IT Production Management team, The Sr. Systems Analyst will be a key player in taking new applications from built or acquired to operational. This role in coordination with the Senior Product Manager will be responsible for creating rollout and change control processes to introduce new technologies to the studio and ensuring their long-term stability. The Sr Systems Analyst, Production Systems & Support is responsible for delivery, stability, and continuous improvement of technology platforms supporting film and television production workflows. This role owns both the implementation of new applications and enhancements and the ongoing operation and support of production systems. This position serves as a key bridge between production, post-production, engineering, and operations teams, ensuring systems are reliable, scalable, and aligned with the demands of fast-paced studio and on-set environments. The role is accountable for operational processes, system health, and successful delivery of production-critical technology solutions.

Requirements

Bachelor’s degree from an accredited college or university
3 - 5+ years of experience in application delivery, production systems support, or IT operations roles
Proven experience supporting and operating production-critical applications in media, entertainment, or similar environments
Strong understanding of film/TV production and post-production workflows
Experience owning incident management, root cause analysis, and support processes
Familiarity with SDLC and Agile methodologies
Strong execution, organizational, and communication skills
Ability to operate effectively in high-pressure, deadline-driven production environments

Nice To Haves

Experience with studio production systems (e.g. Cloud storage platforms, Box, Slack, EP Applications – Scenechronize, Sync on Set, Google Workspace, Airtable)
Experience managing third-party vendors and technology partners
Knowledge of ITSM tools and frameworks (ServiceNow, Jira Service Management, etc.)
Considerable experience in end user support in fast paced environments

Responsibilities

Own the delivery of applications and enhancements across production and post-production ecosystems
Lead cross-functional coordination across engineering, vendors, product and productions teams to deliver new capabilities
Ensure alignment of delivery activities with production schedules, release windows, and business priorities
Drive end-to-end production readiness, including deployment planning, documentation, and training
Define and maintain secure configuration guides consistent with InfoSec and Studio requirements
Own L2–L3 support operations for production and post-production applications, ensuring accountability for system uptime and performance
Work within existing incident management processes including intake and triage.
Partner with vendors and engineering teams to resolve complex production issues and improve system reliability
Oversee environment management across production, staging, and post-production pipelines
Govern change and release management processes, ensuring minimal disruption to production schedules
Drive continuous improvement initiatives to enhance system stability, performance, and user experience
Provide clear, timely communication on system health, incidents, and risks to both technical teams and production stakeholders
Maintain documentation for systems, workflows, and support procedures