IT Systems Analyst

O'Hagan Meyer•San Francisco, CA

10h•$75,000 - $110,000•Hybrid

About The Position

O'Hagan Meyer is seeking an experienced, service-oriented IT professional to join our growing internal Information Technology team. This position serves as a key member of the firm's national IT organization while acting as the primary local technology resource for our Northern California offices. This is an excellent opportunity for a highly motivated individual who enjoys both the technical and people aspects of IT. The successful candidate will provide hands-on support to attorneys and staff, participate in technology initiatives and projects, and help strengthen the firm's technology infrastructure as O'Hagan Meyer continues to expand nationally. The ideal candidate is someone who is comfortable working independently, capable of managing competing priorities, and enjoys building trusted relationships with users while remaining closely connected to a collaborative IT team distributed across the country. O'Hagan Meyer LLC is a national litigation and insurance defense law firm with offices and remote personnel throughout the United States. As the firm continues to grow, our internal IT team plays a critical role in supporting attorneys and professional staff while implementing modern technology solutions that improve efficiency, security, and client service. Our IT organization combines hands-on user support with strategic initiatives focused on security, infrastructure modernization, operational excellence, and scalable growth.

Requirements

3-5 years of experience in an IT support, technical support, service desk, or IT operations role
Strong troubleshooting and problem-solving skills
Experience supporting Microsoft Windows environments
Experience supporting M365 applications and services
Strong communication and interpersonal skills, including the ability to communicate effectively with both technical and non-technical users
Excellent organizational and time-management abilities
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently within set environmental protocols with limited local supervision
Ability to travel between Northern California office locations on a regular basis
Ability to comfortably work with external vendors (for example, external MSP/MSSP resources, technical support with Dell or Microsoft)

Nice To Haves

Experience supporting a law firm or a similar client-focused professional or financial services firm, or similarly client-focused environment
Experience providing end-user support in a hybrid environment with a workforce of users working in-office and remotely
Practical experience patching network switches and preparing/cabling workstations
Familiarity with hybrid cloud environments and Microsoft 365 administration
Strong working knowledge of Microsoft Entra ID (Azure Active Directory) concepts and user administration
Familiarity with Mimecast and Exchange Online
Familiarity with Microsoft Conditional Access and MDM protocols
Experience supporting document management systems such as iManage or similar DMS
Exposure to cybersecurity best practices and security-minded IT operations
Experience assisting with technology projects and deployments

Responsibilities

Serve as a primary technology resource for attorneys and staff in the firm’s Northern California offices
This position is based in Downtown San Francisco and requires regular onsite presence within the firm's Northern California offices, including Sacramento and Fresno. Occasional travel to other office locations may be required.
Provide in-person, remote, and phone-based technical support
Troubleshoot hardware, software, printing, connectivity, and peripheral issues
Investigate and resolve user issues while maintaining a high level of professionalism and customer service
Track, document, and follow through on support requests from initial intake through resolution
Coordinate equipment deployments, replacements, upgrades, and office technology needs
Support conference room technology and meeting-related technology requirements
Assist with user account administration and support within Microsoft 365 and related platforms
Support identity and access management processes under established security policies
Assist with workstation deployment, patching, configuration, and lifecycle management
Support document management and legal-specific applications utilized by the firm
Escalate complex technical issues appropriately while maintaining ownership through resolution
Participate in firmwide IT projects and technology rollouts
Assist with office expansions, relocations, and infrastructure improvements
Contribute to IT documentation, procedures, and operational standards
Identify opportunities to improve user experience, processes, and service delivery
Assist with technology testing, implementation, and adoption efforts
Willingness to take on other projects as assigned
Promote technology security best-practices throughout the organization
Support established security initiatives and operational controls
Assist with endpoint security, access management, and related technology processes
Help ensure adherence to firm technology standards and procedures