IT Analyst, PLM
About The Position
Michael Kors is seeking a talented and globally-minded individual with a passion for fashion to join their team. The ideal candidate will enjoy working in a creative, fast-paced environment and possess strong problem-solving and communication skills. This role requires an understanding of the product lifecycle (Accessories, Apparel, Footwear) and technology, with the ability to integrate these to provide solutions for business teams. As a PLM & Market Order Analyst, you will be the expert on Product Systems, providing support, process mapping, requirements gathering, testing, training, and handling data requests.
Requirements
- Bachelor’s degree
- Hands on experience with PLM (experience with Centric Software a plus)
- Understanding of product lifecycle for Apparel, Footwear, and/or Accessories
- Critical thinking, problem solving, organizational skills
- Experience in requirements gathering, process mapping, and testing
- Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams
- Ability to work in NYC office 3 days a week
- Proficient in MS Office (Excel, Word, PowerPoint)
Nice To Haves
- Proven ability to be strategic and tactical in a demanding, fast-paced environment
- Proactive and persistent to provide solutions
- Works with a sense of urgency and thoroughness
- Strong interpersonal skills to deal with user community and vendors
- Drive to learn and improve system, processes and self
- Experience with Jira a plus
Responsibilities
- Understand the Michael Kors product lifecycle process for all categories of business (Accessories, Apparel, Footwear) and provide support to the business community
- Perform administrative tasks such as user logins, view setup and light configuration
- Help establish system best practices and governance
- Troubleshoot system issues, manage escalations and coordinate resolutions with Vendor, IT, and business.
- Work closely with business users to gather requirements and translate back to PLM, Vendor or IT teams. This includes documentation such as business requirements documents, technical documents, and process maps
- Create and execute test scripts for internal testing and user acceptance testing for any deployments such as projects, change requests, bugs, etc.
- Support business in process mappings and aligning system and business processes
- Create and maintain training documentation and provide system training for internal and external end users across multiple time zones
- Proactively identify areas of improvement and log enhancements with vendors
- Support change management, system maintenance activities and deployments including off hours deployments, upgrades, or testing
- Ensure deployments follow Capri’s Change Management SOPs
Benefits
- The salary for this position will vary based on role requirements, skill set and years of experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
