IT Analyst – Infrastructure Support

Prudential Overall Supply•Irvine, CA

3h•$70,200 - $76,000•Hybrid

About The Position

This role is ideal for a motivated IT professional who enjoys solving technical problems, supporting end users, and working across a variety of technologies. The IT Analyst provides hands-on support for desktops, mobile devices, Microsoft 365 applications, infrastructure systems, and enterprise technology initiatives across multiple company locations.

Requirements

Valid driver's license and reliable transportation.
2+ years of experience supporting enterprise IT environments, help desk operations, or technical support functions.
Experience supporting Windows 10, Windows 11, Microsoft 365, and Active Directory environments.
Experience with Microsoft Intune, MaaS360, or similar mobile device management solutions.
Experience using ServiceDesk, Jira, or similar ticketing systems.
Experience with hardware deployment, inventory management, and asset tracking.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

ITIL Foundation Certification or equivalent.
Microsoft, VMware, AWS, Azure, OCI, or Fortinet certifications.
Experience with automation platforms such as n8n, Power Automate, or similar tools.
Experience supporting AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or Claude.
Experience supporting enterprise infrastructure, networking, or systems administration environments.

Responsibilities

Provide desk-side, remote, phone, and email support for employees across multiple facilities.
Troubleshoot and resolve hardware, software, networking, printer, mobile device, and application issues.
Install, configure, and maintain desktops, laptops, printers, scanners, and other peripheral devices.
Support Windows 10, Windows 11, Microsoft 365 applications, and mobile devices.
Assist users with Microsoft Teams, Outlook, OneDrive, SharePoint, and other collaboration tools.
Administer and maintain Windows Server environments and assist with infrastructure support activities.
Support Microsoft Intune, IBM MaaS360, and other endpoint management platforms.
Deploy software, manage endpoint policies, and assist with device compliance initiatives.
Perform workstation patching, software updates, and routine system maintenance.
Manage incidents and service requests through ServiceDesk, Jira, or similar ticketing systems.
Document troubleshooting steps, issue resolutions, and knowledge base articles.
Support Active Directory user management and Microsoft 365 administration.
Provision and de-provision user accounts and assist with employee onboarding and offboarding activities.
Manage hardware procurement, deployment, inventory tracking, and asset lifecycle activities.
Maintain accurate hardware and software asset records.
Assist with cybersecurity awareness initiatives and technology training programs.
Create and maintain user-facing documentation and support resources.
Assist with infrastructure projects, technology deployments, upgrades, and continuous improvement initiatives.
Deliver exceptional customer service while supporting employees across all levels of the organization.
Travel regularly to company facilities throughout California and occasionally to other locations to provide technical support, equipment deployment, and project assistance.
Participate in scheduled after-hours maintenance activities and support efforts as required.
Other duties as required