IT Analyst – Infrastructure Support

Prudential Overall Supply•Irvine, CA

3d•$72,200 - $82,000•Hybrid

About The Position

This role is ideal for a motivated IT professional who enjoys solving technical problems, supporting end users, and working across a variety of technologies. The IT Analyst provides hands-on support for end users, desktop systems, Microsoft 365 technologies, infrastructure platforms, and enterprise technology initiatives across multiple company locations. This role also supports automation, AI-enabled productivity tools, and continuous improvement efforts throughout the organization. This is an excellent opportunity for an IT professional looking to expand their experience across infrastructure, endpoint management, automation, cybersecurity, and emerging technologies in a growing enterprise environment.

Requirements

Valid driver's license and reliable transportation.
2+ years of experience supporting enterprise IT infrastructure, help desk, desktop support, systems administration, or technical support environments.
Experience supporting Windows 10, Windows 11, Microsoft 365, and Active Directory environments.
Experience with Microsoft Intune, IBM MaaS360, or similar mobile device management solutions.
Experience with ServiceDesk, Jira, or similar ticketing systems.
Familiarity with AI-powered productivity tools and an interest in leveraging emerging technologies to improve efficiency and user experience.
Experience with hardware deployment, inventory management, procurement, and asset tracking.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to lift and transport equipment weighing up to 40 pounds.

Nice To Haves

Experience implementing or supporting AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or Claude.
ITIL Foundation Certification or equivalent.
Microsoft, VMware, AWS, Azure, OCI, or Fortinet certifications.
Experience with automation platforms such as n8n, Power Automate, or similar tools.

Responsibilities

Provide desk-side, remote, phone, and email support for employees across multiple company locations.
Troubleshoot and resolve hardware, software, networking, printer, mobile device, and application issues.
Install, configure, maintain, and support desktops, laptops, printers, scanners, mobile devices, and related equipment.
Support Windows 10/11, Microsoft 365 applications, Active Directory, and collaboration tools including Teams, Outlook, OneDrive, and SharePoint.
Administer and maintain Windows Server environments and assist with infrastructure support activities.
Support Microsoft Intune, IBM MaaS360, and other endpoint management platforms, including software deployment, endpoint policies, device compliance, workstation patching, and software updates.
Manage incidents and service requests through ServiceDesk, Jira, or similar ticketing systems while documenting troubleshooting steps, resolutions, and knowledge base articles.
Follow established ITIL service management processes and escalate complex technical issues to senior team members when appropriate.
Support user account administration, onboarding and offboarding activities, Active Directory management, and Microsoft 365 administration.
Manage hardware procurement, deployment, inventory tracking, asset lifecycle management, and software asset records.
Develop automation workflows and integrations using n8n or similar platforms and leverage AI-powered tools to improve productivity and operational efficiency.
Evaluate and support emerging technologies, including Microsoft Copilot, ChatGPT, Claude, and other AI-powered business solutions.
Assist with cybersecurity awareness initiatives, technology training programs, and the creation of user-facing documentation and support resources.
Participate in technology deployments, upgrades, infrastructure projects, and other initiatives as assigned by management.
Travel regularly to company facilities throughout California and occasionally to other locations to provide technical support, equipment deployment, and project assistance.
Participate in occasional after-hours maintenance activities and support efforts as required.