IT Analyst-Information Technology

City of Hickory • Hickory, NC

18h

About The Position

This position serves as a level 1 analyst on the IT Service Desk and is part of the larger IT team that is responsible for the evaluation, administration, maintenance, and expansion of the City’s mission-critical network infrastructure, including, but not limited to: LAN/WAN, Wi-Fi, Unified Communications, Network Security, Virtual Infrastructure and Backup and Disaster Recovery systems. When on call, respond to occasional after-hours calls from employees regarding critical technical issues.

Requirements

• Entry-level knowledge of server and workstation hardware and troubleshooting abilities.
• Entry-level knowledge of switch, hub, and cabling design, configuration, and maintenance.
• Entry-level knowledge of system and network design.
• Entry-level knowledge of TCP/IP protocol, and wireless communication
• Entry-level knowledge of basic programming and scripting language (i.e., Windows scripting host, Unix shell programming, and VB).
• Proven skill in the installation, repair, and maintenance of complex computer hardware and software.
• Proven skill in time prioritization and management.
• Proven skill in troubleshooting and problem-solving.
• Experienced skill in the operation of computer equipment.
• Experienced in oral and written communication

Responsibilities

• Provides initial support for desktop computers, laptops, printers, projectors, library automation technology, phones, and phone network servers, and other technology; troubleshoots and repairs software and hardware problems.
• Installs and supports new technology equipment; maintains equipment inventory in a digital IT asset management solution.
• Generates reports and statistics for presentation to staff and supervisors.
• Maintains knowledge of networks; assists with network monitoring and troubleshooting; installs and maintains network operating systems on network servers.
• Assists with evaluating and obtaining quotes for technology equipment and software; makes recommendations.
• Assists in training coworkers in the utilization of software and hardware resources.
• Interacts with users to determine technology solutions to problems and improve efficiency.
• Performs related duties as assigned by the IT Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed