IT Analyst I

CMA CGM•Lebanon, TN

About The Position

Responsible for conducting business analysis as it relates to software, processes or design for project planning requirements analysis, software testing, or end-user training activities for business applications and technology that impacts business operations. Models and acts in accordance with our guiding principles and core values.

Requirements

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to effectively present information and respond to questions from management, employees and vendors.
Proficient in Microsoft Office, internet, web-based and related job specific software applications.
Ability to learn and understand complex computer hardware and software technology.
Ability to communicate complex situations quickly and clearly to people with a variety of technical skills.
Ability to resolve issues quickly and correctly.
Ability to develop and document processes and procedures.
Ability to work as a member of a team.
Ability to work independently while following established policy and procedures.

Nice To Haves

Certifications and professional credentials may be required for this position.
Business analysis skills, requirements gathering, configuration and testing experience.
In-depth knowledge of the specific applications supported.
Strong IT background and experience in application(s) issues resolution.
Technical support and troubleshooting experience with computer hardware, and Windows desktop technology.
Strong understanding and knowledge of remote access applications.
Strong understanding of networks and their relation to end users.
Bachelor’s Degree in Information Technology or related field.
Two years of experience in business analysis for an IT organization.

Responsibilities

Perform routine analysis, process design or system configuration, development, testing implementation and/or support of applications, processes or controls that will allow the IT department to achieve project goals.
Document business requirements and write specifications for applications customizations.
Research and make recommendations on the optimal method of task execution during a project.
Evaluate and recommend modifications of basic IT systems that takes into account changes in business requirements or equipment configurations that would improve and simplify business systems and reduce operating costs.
Develop data flow, formulas, and methods supplying relative illustrative charts, tables, diagrams, and procedural statements.
Communicate and provide to the customer, via phone or e-mail, information regarding the basic resolution to application related problems.
Ensure the availability, quality and integrity of information.
Provide basic communication to teams regarding business requirements (enhancement scope, impact, solutions, etc.).
Document and monitor service level agreements as requested to ensure that information technology systems are accessible and perform at agreed-to service levels.
Follow established policies and procedures; determine and recommend potential enhancements.
Perform other duties as assigned.

Benefits

Competitive Paid Time Off
401(k)
health insurance
employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
pet insurance
multiple health plans(company contribution to health savings account)
prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.