IT Analyst I- Enterprise Platforms
About The Position
This role serves as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement. The IT Analyst I will administer and support enterprise platforms such as SharePoint, Miro, Docusign, LinkedIn Learning, Adobe Creative Cloud, SnagIt, workplace security systems, AI-powered support solutions, and other Digital Workplace technologies. Key responsibilities include managing platform configuration, user access, licensing, workflows, and integrations. The position involves providing advanced support for enterprise platforms, collaborating with users, vendors, and IT teams to resolve issues and enhance performance. Additionally, the role supports software licensing, renewals, vendor relationships, contracts, and budget planning. The analyst will create and maintain technical documentation, knowledge articles, and support procedures, and participate in platform upgrades, implementations, and continuous improvement initiatives.
Requirements
- Experience supporting business applications, SaaS platforms, or enterprise technologies.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience working with vendors and business stakeholders.
- Strong communication, organization, and customer service skills.
Nice To Haves
- Experience with SharePoint, Microsoft 365, ServiceNow, or similar enterprise platforms.
- Experience managing software licensing, subscriptions, and vendor relationships.
- Experience with AI, automation, chatbots, or knowledge management solutions.
- Experience working in a manufacturing or enterprise environment.
- Associate degree in Information Technology, Business, Information Systems, or a related field, or equivalent work experience.
Responsibilities
- Serve as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement.
- Administer and support enterprise platforms including SharePoint, Miro, Docusign, LinkedIn Learning, Adobe Creative Cloud, SnagIt, workplace security systems, AI-powered support solutions, and other Digital Workplace technologies.
- Manage platform configuration, user access, licensing, workflows, and integrations.
- Provide advanced support for enterprise platforms, working with users, vendors, and IT teams to resolve issues and improve platform performance.
- Support software licensing, renewals, vendor relationships, contracts, and budget planning activities.
- Create and maintain technical documentation, knowledge articles, and support procedures.
- Participate in platform upgrades, implementations, and continuous improvement initiatives.
Benefits
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
