IT Analyst I: Courts & Justice
About The Position
This is an internal job opportunity exclusive to current employees of Williamson County. Reporting directly to an assigned manager or director, this role is responsible for analyzing, defining, and creating technological solutions for specific hardware and/or software to solve business problems and meet user and organizational needs. This position is Level I of III in the Analyst series. The role involves performing technical analysis of applicable data to produce products and solutions for technology-related business problems, providing technical consulting and support services, and assisting with developing alternative workflow solutions by analyzing and testing new or existing procedures. It also includes performing routine to moderately complex computer systems and server environment analysis to ensure stable systems for all users, analyzing and defining business processes associated with system enhancements, and participating in the design and maintenance of system configuration and setup. The analyst will work as part of a team to procure and implement major systems or upgrades, attend all required meetings and trainings, and perform special duties as assigned. Specialized assignments for the Courts & Justice division include supporting applications used by judicial users and office staff, providing hardware and software assistance for Judicial Court Management, Jail Inmate Management, Jail Medical Services, Clerk Case Management, and Constable Services. This includes creating documentation for IT and end users, interfacing with vendor support, specializing in Prosecutor business processes, administration, and CJIS reporting requirements, acting as Project Manager for new system implementations, preparing and performing training for Justice applications, performing Server Administration for all Justice application servers and multiple environments, performing SQL database management, developing and supporting SQL scripts for data analytics and extracts, supporting complex integration points, and reviewing/supporting issues reported through ServiceNow. The role is responsible for configuring, supporting, testing, and maintaining all Justice Applications.
Requirements
- Vocational/technical diploma or certificate and two (2) years of job-related experience; OR three (3) years of job-related experience
- Working knowledge of specific job-related technology
- Required Technology certification in area of responsibility
- Required within thirty (30) days of employment: Valid driver’s license
Nice To Haves
- Bachelor's degree in a related field
- Working knowledge in all areas of technology software, hardware, data, methodologies, frameworks, and infrastructure
Responsibilities
- Performs technical analysis of applicable data to produce products and solutions to resolve technology-related business problems
- Provides technical consulting and support services as needed
- Assists with developing alternative workflow solutions by analyzing and testing new or existing procedures
- Performs routine to moderately complex computer systems and server environment analysis work to ensure stable systems for all users throughout the County
- Analyzes and defines business processes associated with system enhancements
- Participates in designing and maintaining system configuration and setup
- Works as part of a team to procure and implement major systems or upgrades to existing applications and systems
- Attends all meetings and trainings, as required
- Performs special duties as assigned
- Supports applications used by judicial users and office staff at county facilities
- Provides hardware and software assistance related to Judicial Court Management, Jail Inmate Management, Jail Medical Services, Clerk Case Management and Constable Services
- Creates documentation for IT and end users
- Interfaces with vendor support on issues
- Specializes in Prosecutor business processes, administration and CJIS reporting requirements
- Acts as Project Manager for new system implementations
- Prepares and performs training of Justice applications for specialized departments
- Performs Server Administration for all Justice application servers and multiple environments
- Performs SQL database management for all Justice applications
- Performs SQL script development for data analytics
- Develops and supports scripts for data extracts to external applications / agencies and ad hoc reporting as requested
- Supports complex integration points between internal and external systems
- Reviews and provides support for issues reported through ServiceNow
- Responsible for configuring, supporting, testing and maintaining all Justice Application
Benefits
- Williamson County is a tobacco free workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
