IT Analyst I - Desktop

Bank of Hope•Honolulu, HI

1d•Onsite

About The Position

As the IT Analyst I – Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems. Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems. End user support for handheld and peripheral devices. Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc. Maintain IT inventory. Document instances of desktop equipment or component failure, repair, installation, and removal. Onsite branch/ department support. Handle the ticketing system, phone and email support. Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Requirements

Associate’s Degree
Ability to troubleshoot PC problem & basic network issue.
Intermediate Microsoft product knowledge (OS & Office suite).
Strong customer service skill.
Strong foundation of MS Windows OS which include AD and GPO
Familiarity with various MS products which include MS O365

Nice To Haves

Research new technology to benefit Desktop operation.

Responsibilities

Provide day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
Provide end user support for handheld and peripheral devices.
Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
Maintain IT inventory.
Document instances of desktop equipment or component failure, repair, installation, and removal.
Provide onsite branch/ department support.
Handle the ticketing system, phone and email support.
Provide support in emergencies, either in-person or remotely, and sometimes after normal business hours.