IT Analyst- End User Services

Deriva Energy•Charlotte, NC

1d•Hybrid

About The Position

Deriva Energy is a leading Independent Power Producer in the US renewables market, with over 6 GW of operating or under construction wind, solar and storage projects across the country. Deriva’s ultimate parent is Brookfield Renewable and is poised for dynamic growth across its wind, solar, and storage portfolios. Join a dynamic team committed to excellence and innovation who envision a future of energy independence using resilient, carbon-free generation. We offer competitive compensation, comprehensive benefits, and the opportunity to make a significant impact in the rapidly evolving renewable energy industry. Deriva empowers customers with innovative clean energy solutions that strengthen communities and serve future generations. This position is responsible for the 2nd level of technical engineering and troubleshooting expertise for the enterprise desktop environment, and includes expertise in networking protocols, desktop security, and a deep understanding and ownership of modern endpoint management platforms, Microsoft Desktop Operation Systems (O/S) and application interaction. The position is primarily responsible for defining, implementing, documenting, communicating, and supporting desktop configurations within Deriva Energy. This role will be located at the Deriva Headquarters office in Charlotte, NC.

Requirements

Associate’s degree in information technology, computer science, cybersecurity or a related field
In lieu of an associate’s degree, GED/HS Diploma AND one (1) year or more relevant experience

Nice To Haves

Bachelor’s degree in computer science or a related field
Three (3) years or more work related experience
Microsoft Certifications (MD-102 Endpoint Administrator, Azure Admin, etc)
Microsoft Application integration understanding and experience
Demonstrated ability to recognize and resolve Cyber threats, virus containment and other events that would compromise Deriva Energy’s desktop assets
Scripting skills and tool usage a plus (Powershell. Python, etc)
Apple Business and iO/S support
Demonstrated ability to troubleshoot and resolve end user problems related to the workstation
Hands-on technical skills for lab testing, proof of concepts, and implementations
Demonstrated ability to provide operational customer service
Proven experience in security and networking
Demonstrated strong teamwork, interpersonal and communications skills
Understanding and demonstrated proficiency in Active Directory, Entra ID, Intune, Autopilot, Device Configuration Platform ownership-Intune Device management/MDM, application packaging, deployment and Manage Engine workstation patching

Responsibilities

Define and document repeatable processes for implementing and managing desktop hardware and operating systems
Manage Entra / Active Directory computer objects within the desktop environment
Investigate and troubleshoot Group Policy and configuration settings applied to users and devices
Develop and maintain scripts to support Group Policy, configurations, and workstation image creation
Create and manage processes and procedures for desktop image maintenance
Support and develop tools or scripts to update existing and new desktop operating systems
Collaborate with cross-functional teams on desktop hardware strategies, guiding principles, and technology roadmaps, with a focus on operational impacts of new technologies
Provide technical expertise, solution testing, and support throughout project lifecycles
Help define and drive strategic operational direction for desktop services
Lead the implementation and adoption of industry best practices
Serve as the highest level of escalation for complex desktop problem resolution and support
Assist team members with troubleshooting and resolving advanced desktop issues
Provide guidance, mentorship, and technical expertise to Tier 3 support specialists
Consulting Services - includes desktop consulting for end users, application teams, IT Security, and Network Systems Management and Integration Services
Technical Support – includes desktop support for end users and 2nd level support for the enterprise service desk
Software support for enterprise applications including, but not limited to M365, Windows 11, middleware (Java, Adobe etc.) and limited first level support for business applications
Performs other duties as assigned