IT Analyst Applications

Caterpillar•East Peoria, IL

1d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Are you passionate about being at the heart of innovation and collaboration? Do you have experience managing and executing projects for large-scale organizations? Do you want to work on cutting-edge technology and influence the future of Microsoft products? If yes, then we have an exciting opportunity for you! In this dynamic role, you will be responsible for managing and executing projects related to Microsoft 365 SharePoint Online for our 100,000 active users. You will work closely with stakeholders to uncover their business needs and empower end-users to make the most out of SharePoint through training and support activities. But that's not all! You will also get the opportunity to work on exciting modern technology like AvePoint Cloud Governance, Microsoft Syntex, and Microsoft 365 Copilot. You will be a key player in ensuring secure and compliant enterprise content management, measuring metrics and performance to maintain high customer experience (CX) and advising on complex issues and strategy direction of our solutions. This is a thrilling opportunity to blend technical prowess with creative problem-solving, all while making a tangible impact on Caterpillar. Get ready to embark on an exciting journey where every day brings new challenges and opportunities to shine! This role involves working with cloud services that are subject to DFARS clauses. Therefore, only U.S. based candidates in the United States are eligible to apply.

Requirements

Thorough knowledge of existing and emerging Microsoft 365 and related enterprise class collaboration platforms.
Strong knowledge of Azure and SharePoint Online architecture, features, and functionalities.
Experience administering a Microsoft 365 Commercial and GCC High environment.
Knowledge of web technologies including Graph API and familiarity with scripting in PowerShell.
Basic knowledge with Entra ID including groups, guest access, application permissions, federation, privileged roles, and license management.
Recommends enhancements for enterprise collaboration services.
Identifies and documents specific problems and resolution alternatives.
Explores and evaluates application design considerations for multiple technologies.
Assist with current and planned integration initiatives.
Tests system components for compliance with functional requirements.
Ability to demonstrate effective communication skills, initiative, and intellectual curiosity.
Comfortable working in a dynamic environment where technology is evolving at a rapid pace.
Passion for technology and an eagerness to contribute as a collaborative team member.

Nice To Haves

Experience with AvePoint Cloud Governance is a plus.

Responsibilities

Administer and support SharePoint Online services across both Commercial and GCC High Microsoft 365 environments, ensuring secure, compliant, and reliable collaboration solutions.
Plan, design, and implement SharePoint Online solutions for various business needs and scenarios.
Troubleshoot and resolve SharePoint Online issues and incidents and function as an advisor to the support team on complex issues.
Provide guidance and support to end-users and stakeholders on SharePoint Online best practices and functionalities.
Collaborate with other IT teams and vendors on SharePoint Online integrations and migrations.
Evaluate and test new SharePoint Online features and updates.
Provide feedback and suggestions to Microsoft product development group on SharePoint Online enhancements and improvements.
Ensure security and compliance of SharePoint Online data and content.
Generate and analyze reports and dashboards on SharePoint Online usage and performance.
Work on innovative projects such as Microsoft Syntex and Microsoft 365 Copilot.
Identify and analyze customer business requirements.
Collaborate with business partners on integration of third-party applications and add-ins.
Escalations and regular engagement with the vendor team.