IT Analyst Applications
About The Position
This role is for an IT Analyst Applications position at Caterpillar Inc., focusing on managing and executing projects related to Microsoft 365 SharePoint Online for 100,000 active users. The analyst will work with stakeholders to understand business needs and support end-users. The role involves working with modern technologies such as AvePoint Cloud Governance, Microsoft Syntex, and Microsoft 365 Copilot, ensuring secure and compliant enterprise content management, measuring performance, and advising on solution strategy. The position requires candidates to be U.S. based due to DFARS clauses associated with cloud services.
Requirements
- Thorough knowledge of existing and emerging Microsoft 365 and related enterprise class collaboration platforms.
- Strong knowledge of Azure and SharePoint Online architecture, features, and functionalities.
- Experience administering a Microsoft 365 Commercial and GCC High environment.
- Knowledge of web technologies including Graph API and familiarity with scripting in PowerShell.
- Basic knowledge with Entra ID including groups, guest access, application permissions, federation, privileged roles, and license management.
- Recommends enhancements for enterprise collaboration services.
- Identifies and documents specific problems and resolution alternatives.
- Explores and evaluates application design considerations for multiple technologies.
- Assist with current and planned integration initiatives.
- Tests system components for compliance with functional requirements.
- Ability to demonstrate effective communication skills, initiative, and intellectual curiosity.
- Comfortable working in a dynamic environment where technology is evolving at a rapid pace.
- Passion for technology and an eagerness to contribute as a collaborative team member.
Nice To Haves
- Experience with AvePoint Cloud Governance is a plus.
Responsibilities
- Administer and support SharePoint Online services across both Commercial and GCC High Microsoft 365 environments, ensuring secure, compliant, and reliable collaboration solutions.
- Plan, design, and implement SharePoint Online solutions for various business needs and scenarios.
- Troubleshoot and resolve SharePoint Online issues and incidents and function as an advisor to the support team on complex issues.
- Provide guidance and support to end-users and stakeholders on SharePoint Online best practices and functionalities.
- Collaborate with other IT teams and vendors on SharePoint Online integrations and migrations.
- Evaluate and test new SharePoint Online features and updates.
- Provide feedback and suggestions to Microsoft product development group on SharePoint Online enhancements and improvements.
- Ensure security and compliance of SharePoint Online data and content.
- Generate and analyze reports and dashboards on SharePoint Online usage and performance.
- Work on innovative projects such as Microsoft Syntex and Microsoft 365 Copilot.
- Identify and analyze customer business requirements.
- Collaborate with business partners on integration of third-party applications and add-ins.
- Escalations and regular engagement with the vendor team.
Benefits
- Medical, dental, and vision benefits
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
