IT Analyst Applications- Human Resources

Caterpillar Inc.•Irving, TX

2d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As an HR Application Support Analyst, you will play a key role in supporting the day‑to‑day operations of multiple Human Resources (HR) applications. In this role, you’ll analyze system issues, partner closely with IT teams and external vendors, and help resolve technical problems that impact HR operations. You will also support system upgrades and migrations while identifying opportunities to improve HR technology processes and service delivery.

Requirements

Experience supporting, maintaining, and troubleshooting HR-related applications, including incident management, system upgrades, and migrations across integrated HRIT environments.
Strong ability to analyze user requests, identify root causes, research solutions, and independently resolve complex application and technical issues.
Working knowledge of programming languages such as Java, Python, and .NET, with exposure to or willingness to learn automation tools (Power Automate, UiPath, Automation Anywhere) and AI-enabled HR technologies.
Proven ability to act as a liaison between HR, IT, and third-party vendors, translating business requirements into technical solutions and building effective working relationships.
Experience identifying risks and opportunities, recommending process improvements, supporting integrated testing efforts, and operating within enterprise standards including security and data architecture principles.

Nice To Haves

Bring a passion for technology and continuous learning, especially within the evolving HR technology landscape
Have automation (RPA) experience or a strong willingness to learn tools such as Microsoft Flow, Automation Anywhere, or UiPath
Possess experience building AI agents or AI-enabled HR tools
Demonstrate excellent interpersonal skills with the ability to build strong relationships with business partners and vendors
Have an understanding of, or willingness to learn, Snowflake architecture and design patterns
Bring knowledge of enterprise security processes

Responsibilities

Provide day‑to‑day support and maintenance for a portfolio of HR applications
Analyze user requests, diagnose system issues, research solutions, and resolve technical problems across HRIT-supported applications
Serve as a liaison between HR and IT teams and act as a primary point of contact for the HRIT function
Collaborate with Application Management Services vendors to resolve issues and identify enhancement opportunities
Manage incident and problem tickets related to HR applications, ensuring timely resolution and clear communication
Independently handle complex application and technical issues while driving process improvements
Identify risks and opportunities and recommend process changes to enhance HR service delivery
Perform integrated testing of system components, requiring careful planning and execution to ensure high-quality outcomes
Partner with application owners to define project scope, estimate effort and cost, and obtain required approvals
Support end users through documentation, training, and usability initiatives