IT Administrator (Virginia)
Fullscript•Richmond, VA
•Onsite
About The Position
We’re looking for a motivated and detail-oriented IT Administrator to join our IT team. This is an entry-level role ideal for someone early in their IT career who is passionate about technology, enjoys solving problems, and is eager to learn and grow within a collaborative team environment. Working on site in our Virginia Distribution Center, you’ll play a key role in supporting end users, maintaining systems, and contributing to broader IT initiatives.
Requirements
- Basic understanding of computer systems, networks, and common enterprise software
- Familiarity with Mac and Windows operating systems
- Ability to follow documented processes and complete defined tasks independently
- Eagerness to learn and accept feedback constructively
- Clear written and verbal communication skills
- Ability to manage time, prioritize tasks, and ask for help when needed
- Hands-on experience supporting Zebra printers, including setup, network connectivity, and print quality troubleshooting
- Comfortable sharing knowledge in team channels like Slack, documentation, or in meetings
Nice To Haves
- Prior experience with mobile device management (Jamf and Intune)
- Experience with helpdesk or ticketing systems (e.g. Zendesk, Jira, ServiceNow)
- Experience working with SaaS tools or enterprise environments
- Familiarity with networking, Network + certification
Responsibilities
- Monitor support channels and take ownership of user issues through to resolution, escalating as needed
- Work on site in our Virginia Distribution Center - providing technical support to our users, and warehouse equipment
- Troubleshoot and resolve hardware/software issues for end users (repair, replacement, setup, etc.)
- Accurately log tickets and maintain clear documentation
- Assist with onsite IT support
- Support provisioning and deprovisioning of users and devices
- Report or escalate integration issues appropriately
- Support physical site improvements (e.g. equipment installs/removals)
- Configure systems and follow IT processes and standards
- Participate in departmental projects under guidance
- Mobile device management (iOS and Android)
Benefits
- Generous PTO and competitive pay
- 401(k) with company match
- Flexible benefits package
- Training budget and company-wide learning initiatives
- Discount on Fullscript catalog of products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
