IT Administrator - College of Arts & Science

New York University • New York, NY

9d • $70,000 - $77,000

About The Position

Arts & Science is seeking a dedicated IT Administrator to provide integrated information and media technology solutions for classroom, computer lab, and office spaces throughout the College of Arts & Science (CAS). The role consults with faculty and administrative hardware and software users to identify and resolve problems, understand needs, assess feasibility, and develop effective technology solutions. It also develops operating-system registries and writes programs to modify existing applications to improve system productivity and efficiency.

The IT Administrator oversees desktop support for CAS administrative units, including student and staff workstations, as well as tutoring technology needs for the University Learning Center. The role supervises student technical support workers and manages audiovisual needs for CAS events.

Requirements

• Bachelor's degree.
• At least 3 years of experience.
• Proven ability to diagnose and resolve complex hardware, software, and system-performance issues to maximize efficiency.
• Deep experience overseeing network infrastructure, managing enterprise systems, and managing application lifecycles from deployment to retirement.
• Proficiency implementing network security protocols and managing endpoint devices to ensure data integrity and system compliance.
• Proficiency with ITIL-aligned applications, specifically ServiceNow, for ticket management, asset tracking, and workflow optimization.
• Experience configuring, managing, and troubleshooting Zoom Rooms and coordinating complex Zoom meetings.
• Experience deploying, maintaining, and supporting secured printing environments using Pharos printing systems.
• Knowledge of Apple iMacs, MacBooks, iPads, devices, and peripherals.
• Proficiency with operating-system scripting and multimedia technologies.
• Ability to supervise technical support staff.
• Excellent interpersonal skills.
• Ability to communicate technical information to non-technical audiences.

Nice To Haves

• Relevant certification.
• Knowledge of emerging information and multimedia technologies.

Responsibilities

• Provide integrated information and media technology solutions for classrooms, computer labs, and offices throughout CAS.
• Consult with faculty and administrative users to diagnose and resolve hardware and software problems.
• Assess technology needs and feasibility, and develop effective solutions.
• Develop operating-system registries and write programs to modify existing applications for improved productivity and efficiency.
• Oversee desktop support for CAS administrative units, including student and staff workstations.
• Oversee tutoring technology needs for the University Learning Center.
• Supervise student technical support workers.
• Manage audiovisual needs for CAS events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level