IT Support Specialist (Systems Administrator III) - College of Arts & Sciences - IT (Physics-LASSP)
About The Position
The IT Support Specialist supports Linux-based servers and workstations in the Physics and LASSP research environment, while also supporting Windows and macOS systems used across the departments. Physically located in Clark Hall, the specialist works closely with Chem and Tower Rd IT and participates as an integrated member of A&S IT. Responsibilities include overseeing networking, backups, security, software and hardware selection and installation, troubleshooting, and systems maintenance. The specialist provides consulting and diagnostic support to faculty, graduate students, and administrative staff; manages IT equipment resources and records; represents the departments at college and university meetings or committees; and participates in planning departmental computing needs. The position also supports the A&S college server administrator with special projects and day-to-day tasks, provides backup coverage for other A&S IT team members, contributes to cross-college projects and common practices, and balances local research and administrative needs with centralized IT frameworks. The specialist stays informed of and complies with Cornell and College of Arts & Sciences IT policies, and implements and communicates those policies to supported departments. A culture of belonging, inclusion, collaboration, respect, empathy, and work/life integration is expected.
Requirements
- Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
- Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
- Bachelor’s degree and 3–5 years of experience, or an equivalent combination of coursework and experience.
- Intermediate to advanced Linux knowledge.
- Experience compiling, installing, and maintaining software on Linux systems.
- Working knowledge of web technologies such as Apache, MySQL, PHP, and Drupal.
- Working knowledge of programming or scripting in languages such as Perl, Python, PHP, and Unix shell.
- Initiative and ability to stay informed about current and emerging technologies relevant to departmental support.
- Excellent communication, customer service, and prioritization skills.
- Ability to work independently and effectively in a fast-paced environment while managing several tasks simultaneously.
- Proficiency supporting Macintosh and/or Windows operating systems and hardware, or willingness to learn an unfamiliar operating system.
- Experience with networking concepts such as VLANs, DNS/DHCP, and firewalls.
- Willingness and ability to support a dynamic and diverse computing environment involving Linux, Windows, and Mac OS devices.
Nice To Haves
- Experience with Linux automation tools such as Ansible or Puppet.
- Experience supporting Linux clusters.
- Familiarity with Linux in AWS or Azure.
- Familiarity with containerization technologies such as Docker and Kubernetes.
Responsibilities
- Support Linux-based computer servers and workstations in a research environment.
- Support Windows and macOS computers across the departments.
- Oversee networking, backups, security, software and hardware selection and installation, troubleshooting, and general systems maintenance.
- Provide consulting, diagnostic, and troubleshooting support for faculty, graduate students, and administrative staff.
- Manage and keep current IT equipment resources and records.
- Represent the departments at appropriate college and university meetings and committees.
- Participate in planning and coordinating departmental computing needs.
- Work with and support other A&S IT team members and participate in projects across the College.
- Assist the A&S college server administrator with special projects and day-to-day tasks as assigned.
- Provide backup coverage for other A&S IT team members and contribute to developing common practices across A&S IT.
- Stay informed of and comply with Cornell and College of Arts & Sciences IT policies, and implement and communicate those policies to supported departments.
- Balance and advocate for local research and administrative needs within broader institutional IT frameworks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
