IT Administrator

Rodolf & Todd•Tulsa, OK

7d•Onsite

About The Position

IT Administrator Position: In-House Technical Support Company: Medium-sized law firm specializing in medical malpractice insurance defense litigation Location: Tulsa, OK Role Overview: In-house computer technical support. This role can handle both technical tasks and interpersonal interactions effectively.

Requirements

CompTIA A+ or entry-level certification from Microsoft or Cisco required.
Strong problem-solving skills and ability to work under pressure.

Nice To Haves

Experience with network systems, VPN, Microsoft 365, VMWare, SQL, and Microsoft servers is a plus.
HIPAA compliance experience is helpful.
Experience working for/with an MSP is a plus.
Reliable commute or relocation before starting work

Responsibilities

Provide Tier 1-2 technical support for end-user devices including: desktops, laptops, hotspots, tablets, & cellphones.
Manage both technical issues and client interactions in a high-stress environment.
Determine when to resolve issues in-house or escalate them to our managed service provider.
Work with network systems, VPN, Microsoft 365, and Microsoft servers.
Manage the firm’s website.
Coordinate IT billing and vendor management, track expenses, review invoices and liaise with accounting.
Act as a liaison between end users and external IT vendors/support.
Report to Legal Administrator and Managing Partner