IT Administrator

ChargePoint • Campbell, CA

4d • $90,000 - $120,000 • Onsite

About The Position

The IT Administrator reports to the IT Support Manager and is responsible for performing on-site and remote troubleshooting, collaborating with IT Operations, managing end-user workstations, responding to service requests, coordinating with vendors, and managing IT assets. Key skills include customer service commitment, decision-making, troubleshooting, communication, multitasking, and project management, supported by technical expertise in MS Windows, MacOS, SaaS applications, Microsoft 365, JIRA, mobile device management, and asset tracking tools. The role requires a minimum of 5 years of experience in enterprise IT and a relevant bachelor's degree.

Requirements

• Bachelor’s degree in Computer Engineering, Information Technology, or related field/training.
• 5+ years of experience working in an enterprise‑level IT environment.
• Proficiency in supporting Windows, macOS, Linux, Okta, and other SaaS applications.
• Hands‑on experience with Microsoft Office 365 and the Office Suite.
• Experience working with JIRA and Confluence.
• Familiarity with Mobile Device Management (MDM) technologies such as Kandji, Intune, or JumpCloud.
• Experience using asset management platforms such as FreshService.
• Strong commitment to delivering high‑quality customer service and IT support.
• Confident decision‑maker with a demonstrated ability to drive issues through resolution.
• Excellent troubleshooting skills, resourcefulness, and the ability to work independently when needed.
• Strong verbal and written communication skills.
• Ability to effectively manage multiple priorities and workflows to meet required goals.
• Demonstrates focus, organization, and follow‑through in completing work objectives.
• Possesses technical and professional expertise, applying knowledge to resolve complex IT support issues.
• Works collaboratively with team members to support shared initiatives and achieve common goals.
• Holds high personal performance standards and takes responsibility for completing tasks and assignments.
• Strong ability to manage projects, tasks, and day‑to‑day IT operational functions.

Nice To Haves

• Preferably 3+ years of experience in setting up AV for townhalls and all-hands, specifically mixing for in-person & virtual on a digital audio console (Midas, Soundcraft, Allen & Heath)
• Understanding of Crestron devices/control systems

Responsibilities

• Perform on-site and remote analysis, diagnosis, and resolution of complex system issues for end users. Recommend and implement effective corrective solutions, including coordinating off-site repairs for remote users when necessary
• Collaborate closely with IT Operations team members to maintain the efficient operation of the organization’s computing environment
• Administer and resolve issues related to end‑user workstations, software, and networking as required
• Receive, triage, and respond to incoming service requests regarding system or application problems
• Coordinate with third‑party support providers and hardware vendors when needed to ensure timely issue resolution
• Support troubleshooting efforts for Microsoft 365 applications, including Outlook Webmail
• Assist with resolving issues involving OneDrive, SharePoint, Slack, Microsoft Teams, JIRA, and other business applications
• Manage IT assets, including inventory tracking, procurement, and asset updates in FreshService, and ensure compliance with company policies
• Setting up audio/video production environment for town halls, all-hands, and other events
• Producing smooth and seamless transitions on a broadcast switcher/scaler (BlackMagic, Analog Way, Barco, etc)
• Color grade and correct incoming SDI video feeds for ambient lighting conditions for broadcast
• Troubleshoot and deploy NDI / HDBaseT Video over IP senders/receivers in conference rooms
• Shoot primary & B-roll shots for video
• Edit video from video shoots
• Perform other related duties aligned with the scope and intent of the role
• Perform on-site and remote analysis, diagnosis, and resolution of complex system issues for end users. Recommend and implement effective corrective solutions, including coordinating off-site repairs for remote users when necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees