IT Administrator, Systems

Inmar Intelligence•Grand Prairie, TX

11d•Onsite

About The Position

Under the general direction of a manager, the Associate Engineer on the End User Computing team provides technical support to Inmar associates as outlined below. The incumbent is responsible for implementation and support of all end-user endpoints, including software and the systems used to access, deploy and manage them. The incumbent must have good troubleshooting skills, excellent customer service skills and the ability to track multiple details to conclusion. Office Environment As a member of the End User Computing Office team, the incumbent provides first-line support for IT issues of a basic to moderate complexity level. This may involve troubleshooting end-user workstation hardware and/or software on-site and off-site. Warehouse Environment As a member of the End User Computing Warehouse team, the incumbent is responsible for the high volume, centrally managed workstation hardware and software utilized in a warehouse environment.

Requirements

Associates in a related technical field of study, preferred Bachelors preferred
1-3 years of work experience with computer hardware or software required Or any equivalent combination of experience and training in software, hardware & technology applications: Zendesk, G Suite, Office365, Active Directory, Windows 7, Windows 10 and Mac OS required
Must possess excellent customer service skills
Must possess good communication skills - speak and write articulately
Must have a teamwork attitude and be able to partner with other departments to establish a positive work environment
Must be able to work under pressure and adapt to change - short deadlines, late requests, new requirements
Must be able to track multiple details to conclusion, document findings and solutions
Act with ownership, accountability, honesty and urgency
Availability to travel (Warehouse Environment)
Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Responsibilities

Provide technical support for workstation devices (hardware, software and connectivity) through to resolution.
In the Office environment, the devices are primarily desktop or laptop computers; in the Warehouse environment, the devices are primarily Winterms, scanners, radio-frequency guns, printers or other equipment to scan and record data from product lines.
Respond to support requests submitted by users via multiple channels (ticket, e-mail, phone, chat, etc.).
Troubleshoot workstation hardware and software to resolve issues while adhering to documented processes & procedures.
Escort vendors and/or facilities contractors within restricted areas.
Provide 24 by 7 on-call support on a rotating basis with other team members, usually for a one-week period at a time.
Performs other duties as assigned
Complies with all policies and standards