IT Administrator lll

Fullscript • Toronto, ON

9d • CA$66,000 - CA$80,000

About The Position

As an IT Admin III, you are a technical lead within the IT team. You bridge the gap between day-to-day support and high-level systems engineering. You are one of the "go-to" people for complex technical hurdles, a primary owner of our core IT platforms, and a key driver of departmental projects. This role is perfect for a seasoned IT professional who has mastered the fundamentals and is now focused on optimizing systems, hardening security configurations, and refining the end-user experience through technical excellence.

Requirements

• 4 – 6+ years of experience in IT Systems Administration or a high-level Support Engineering role.
• Deep, high-level proficiency in managing macOS and Windows at scale in a corporate environment.
• Proven experience configuring and maintaining Jamf Pro and/or Microsoft Intune, as well as Okta (or similar Identity providers).
• Ability to leverage AI-native coding tools (e.g., Cursor, Claude Code) and low-code platforms (e.g., n8n) to read, modify, and build automation workflows, scripts, or device configurations to eliminate repetitive tasks.
• The ability to use logs, terminal commands, and diagnostic tools to root-cause issues that others cannot solve.
• Strong organizational skills with a track record of moving projects across the finish line on time.
• Exceptional ability to translate highly technical concepts to non-technical staff.
• A proven ability to work with minimal supervision, making sound technical decisions in alignment with company goals.

Nice To Haves

• Relevant certifications (e.g., Jamf 300/400, Okta Certified Professional, or Microsoft Associate level certs).
• Experience with API integrations (using tools like n8n or Okta Workflows).
• Solid understanding of networking (TCP/IP, DNS, VPN, and Wi-Fi troubleshooting).
• Experience in a high-growth startup or tech-forward environment.
• Experience supporting AV setup and troubleshooting for company-wide Town Halls and events.

Responsibilities

• Serve as the primary escalation point for IT Admins I and II, tackling the most complex hardware, software, and OS issues across macOS and Windows.
• Act as the primary administrator for core platforms (e.g., Jamf Pro, Intune, or Okta), ensuring they are configured according to industry best practices and security standards.
• Lead small-to-medium IT initiatives, such as software rollouts, security remediations, or office expansions, from planning through to execution.
• Identify inefficiencies in onboarding, offboarding, and support workflows; design and implement improvements to increase team velocity.
• Partner with the Security team on initiatives such as endpoint compliance enforcement, disk encryption management, and vulnerability patching schedules execution.
• Author high-quality internal "Runbooks" for the IT team and clear "How-to" guides for employees, setting the standard for documentation quality.
• Provide technical guidance and "over-the-shoulder" coaching to junior admins to help level up the entire team’s technical capabilities.
• Interface with third-party vendors for procurement, support escalation, and software renewals.

Benefits

• stock options
• wellness stipends

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed