IT Administrator II

WaveDivision Holdings•Concord, CA

About The Position

The IT Administrator II is responsible for maintaining the security, integrity, and performance of internal systems, servers, and technology infrastructure that support daily business operations across multiple office locations. This role provides advanced technical support to end users, troubleshooting and resolving a wide range of hardware, software, network, and system-related issues. The position ensures reliable IT operations, safeguards critical business systems, and delivers responsive customer-focused support while contributing to the implementation and maintenance of technology solutions that enhance organizational efficiency and productivity.

Requirements

1-3 years of service desk or technical support experience
Previous experience with Windows Server
Self-motivated to identify issues and develop appropriate resolution
A desire to learn and the ability to stay knowledgeable in new and changing technology
Ability to effectively communicate both written and verbally
Ability to work independently with little or no supervision
Ability to lift up to and including 50lbs, climb ladders, and work in confined spaces
High school diploma or equivalent

Responsibilities

Monitor and Resolve incoming ServiceDesk Support Issues
Provide training on supported platforms
Perform Move/Add/Changes as required
Administration of Active Directory, DHCP, DNS, Terminal Services
Administration of Internal Security Systems
Involvement in Automation and Deployment solutions
Hardware/Software upgrades, hardware repairs
Citrix Administration - Troubleshooting issues within system as well as individual computers
Documentation and standardization of existing infrastructure
IT Network Elements and troubleshooting processes
Tier 1 Escalation - Resolve ticket escalated from Tier 1 administrators
Gather information for Tier 3 – System Administrators before escalating
Other duties as assigned or required