IT Administrator II
About The Position
The IT Administrator II is responsible for maintaining the security, integrity, and performance of internal systems, servers, and technology infrastructure that support daily business operations across multiple office locations. This role provides advanced technical support to end users, troubleshooting and resolving a wide range of hardware, software, network, and system-related issues. The position ensures reliable IT operations, safeguards critical business systems, and delivers responsive customer-focused support while contributing to the implementation and maintenance of technology solutions that enhance organizational efficiency and productivity.
Requirements
- 1-3 years of service desk or technical support experience
- Previous experience with Windows Server
- Self-motivated to identify issues and develop appropriate resolution
- A desire to learn and the ability to stay knowledgeable in new and changing technology
- Ability to effectively communicate both written and verbally
- Ability to work independently with little or no supervision
- Ability to lift up to and including 50lbs, climb ladders, and work in confined spaces
- High school diploma or equivalent
Responsibilities
- Monitor and Resolve incoming ServiceDesk Support Issues
- Provide training on supported platforms
- Perform Move/Add/Changes as required
- Administration of Active Directory, DHCP, DNS, Terminal Services
- Administration of Internal Security Systems
- Involvement in Automation and Deployment solutions
- Hardware/Software upgrades, hardware repairs
- Citrix Administration - Troubleshooting issues within system as well as individual computers
- Documentation and standardization of existing infrastructure
- IT Network Elements and troubleshooting processes
- Tier 1 Escalation - Resolve ticket escalated from Tier 1 administrators
- Gather information for Tier 3 – System Administrators before escalating
- Other duties as assigned or required
Benefits
- 401k retirement plan, with employer match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
- Tuition reimbursement program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
