IT Administrator II

Ccintegration•Plano, TX

8d•Onsite

About The Position

The IT Administrator is responsible for the day-to-day administration, maintenance, and support of the organization's information technology infrastructure. This role ensures the stability, security, and performance of hardware, software, networks, and user systems while providing exceptional technical support to employees. The IT Administrator also assists with technology projects, cybersecurity initiatives, system upgrades, and vendor coordination. Balances end-user support with hands-on system and network administration, including active involvement in GCC High environment management. This position will require specialized education and related experience. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 2-4 years of related experience.

Requirements

Provide onsite support and escalation point for Level 1 issues
Administer: Active Directory, Group Policy
Administer: Microsoft 365 (Commercial and Secure) - users, licenses, & security policies
Manage endpoint tools (Intune, SCCM, or similar)
Support network infrastructure (switches, firewalls (hardware and virtual), VPNs)
Perform system patching, monitoring, backups, and recovery
Assist with compliance efforts (NIST, CMMC and other documentation)
Troubleshoot moderate-to-complex system and network issues
3+ years of experience in IT support and systems/network administration
Experience with Microsoft On Prem and Hosted environments
Strong knowledge of: Windows Server, Active Directory, DNS, DHCP
Strong knowledge of: Linux Server and Desktop operating systems and management
Strong knowledge of: Networking (TCP/IP, VLANs, VPNs, firewalls)
Strong knowledge of: Endpoint management (Intune, SCCM, or similar)
Experience supporting users in an onsite environment
Understanding of security frameworks (NIST, CMMC)
Ability to troubleshoot across hardware, software, and network layers
Strong customer service orientation and communication skills
Ability to work independently while supporting a team onsite
Detail-oriented with strong documentation habits
Problem-solving mindset with a proactive approach
Must meet eligibility requirements for working within CMMC/ITAR compliant IT systems
Must be authorized to work in the US

Nice To Haves

Experience in commercial and federal contract manufacturing environments
Familiarity with Microsoft 365 and Azure Commercial
Familiarity with Azure Government / GCC High security & compliance tools
Certifications such as: CompTIA Security+, Network+, or similar
Certifications such as: Microsoft certifications (Azure, M365, Security)
CISSP or equivalent (a plus)

Responsibilities

Provide daily onsite technical support for employees, including desktops, laptops, mobile devices, printers, and AV systems
Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner
Manage user onboarding/offboarding, including account setup, access provisioning, and device configuration
Support Office 365 apps, including Outlook, Teams, SharePoint, and OneDrive
Maintain documentation via our ticket and change management system of support requests, resolutions, and IT procedures
Administer and maintain Windows Server environments, Active Directory, and Group Policy
Administer and maintain Linux Server and hypervisor and virtualization / container environments
Manage Microsoft and Google tenants, including: User identity and access management, Conditional access policies and MFA, Security & compliance configurations aligned with NIST/CMMC
Perform regular system updates, patching, backups, and disaster recovery readiness
Monitor system performance and proactively address issues
Maintain and support LAN/WAN infrastructure, including switches, routers, firewalls, and VPN solutions
Monitor network performance, uptime, and security
Manage network segmentation and secure access controls as required for our commercial and secure environments
Troubleshoot network outages and connectivity issues
Work with vendors and ISPs for escalation and resolution
Ensure adherence to NIST 800-171, NIST 800-172, CMMC, and DFARS compliance standards
Support implementation and enforcement of security policies, endpoint protection, and monitoring tools
Assist with audits, documentation, and risk assessments
Manage secure access requirements for system users and external partners
Complies with all policies and procedures pertaining to the protection of the Company’s Information Assets, Security and Systems and that of its clients.