IT / Administrative Support Specialist (ACTR)
About The Position
We are seeking an IT / Administration Support Specialist (ACTR) to provide operational technology support for approximately 100 personnel. This role manages the full lifecycle of IT support, including hardware and software procurement, inventory tracking, provisioning, maintenance, troubleshooting, and ad hoc help desk support. The position also includes responsibility for mobile device management (MDM), ensuring devices are properly configured, secured, and deployed. Familiarity with the Navy Marine Corps Intranet (NMCI) and Department of Defense (DoD) / U.S. Navy (USN) security protocols is highly desirable. Experience with Navy Flank Speed account creation, SharePoint administration, and other DoD systems is a plus. This position is well-suited for someone who enjoys problem-solving, identifying process improvements, and developing efficient or automated solutions. Strong technical aptitude and a proactive, solutions-oriented mindset are essential. The specialist will directly support the Director of Operations and collaborate closely with the Operations Support team to meet IT and general administrative needs. Proficiency in the Microsoft ecosystem is required, including Active Directory, SharePoint, and Microsoft Teams. We are seeking a forward-thinking, tech-savvy professional with strong communication skills and a commitment to delivering excellent customer service.
Requirements
- Minimum of three (3) years of professional IT administrative experience
- Experience with Microsoft ecosystem administration, including role-based access
- Proficiency in MS Office Suite (PowerPoint, Excel, Word, Outlook)
- Understanding of basic computer hardware specifications
- Ability to obtain a DoD Secret security clearance
- Strong troubleshooting and analytical skills with attention to detail and data accuracy
- Ability to multitask and manage workload efficiently
Nice To Haves
- Familiarity with the Navy Marine Corps Intranet (NMCI) and Department of Defense (DoD) / U.S. Navy (USN) security protocols
- Experience with Navy Flank Speed account creation, SharePoint administration, and other DoD systems
- Experience operating within NMCI Flank Speed environments
- Bachelor’s degree from an accredited college or university
- Experience as an ACTR or NMCI Help Desk specialist
- Experience with workflow automation tools (Power Platform, Power Automate, Power BI)
Responsibilities
- Provide cradle-to-grave IT administrative support for ~100 users, including hardware/software setup, provisioning, maintenance, troubleshooting, and disposal
- Perform NMCI peripheral support and troubleshooting
- Support Mobile Device Management (MDM) for DoD client devices, including configuration and deployment
- Administer Microsoft ecosystem tools (Outlook, Teams, SharePoint), including account provisioning, license management, distribution lists, Teams channels, and site/content management
- Manage supply ordering, organization, distribution, and auditing of IT peripherals
- Maintain accurate inventory tracking of all program hardware and software assets
Benefits
- salaried with benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
