IT Administration Support

Northstar Energy Solutions, LLC.•Grand Prairie, TX

2d•Onsite

About The Position

NorthStar Energy Solutions is looking for an organized, personable IT Administrative Support professional to be the first point of contact for incoming IT requests. You will triage calls, resolve straightforward issues on the spot, and keep department records and directories accurate and current, freeing up our Computer Specialists to focus on hands-on device work.

Requirements

High school diploma or equivalent required; Associate’s degree preferred.
Prior customer service, help desk, or administrative support experience.
Basic familiarity with Active Directory and Microsoft Office.
Strong phone etiquette, organizational skills, and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

Answer and triage incoming IT calls and requests.
Assist with setting up iPhones and iPads
Reach out to requester of devices for pickup or returns.
Provide basic first-level troubleshooting and escalate issues requiring advanced technical support to a Computer Specialist.
Resolve simple requests directly, such as password resets and basic how-to questions.
Route more complex issues to the appropriate Computer Specialist or IT Manager.
Maintain and update the company phone and extension list.
Update Active Directory user descriptions and directory information.
Create, update, and track IT service tickets, ensuring request details, status, and resolution notes are documented accurately.
Coordinate employee onboarding and offboarding tasks, including account requests, equipment preparation, access changes, and asset returns.
Maintain accurate IT asset records for computers, mobile devices, accessories, assignments, inventory, and equipment returns.
Schedule device pickups, deployments, replacements, and returns while communicating status updates to employees and IT staff.
Assist with purchase requests, vendor communications, order tracking, receiving, and documentation for IT equipment and services.
Maintain organized electronic and paper records, including invoices, warranties, licenses, procedures, and departmental forms.
Support general administrative paperwork for the IT department.