Business Analyst, IT Administration

Pepperdine University•Malibu, CA

1d•$27 - $30•Onsite

About The Position

Supports the operational excellence of the Information Technology division by analyzing, documenting, and improving the internal business processes of IT Administration and IT Communications. Under the direction of the Associate CIO, the Business Analyst applies AI and other emerging technologies to streamline workflows in human resources, finance, and communications functions and assists in developing automation solutions that improve efficiency, consistency, and preparedness across the division.

Requirements

Bachelor's degree in a related technical or business area or equivalent work experience.
One (1) year of general work experience.
Relevant internship or student employment experience.
Strong written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to handle confidential information with discretion, such as personnel and financial data.
Hands-on familiarity with generative AI tools (e.g., Claude, ChatGPT, Gemini).
Basic data analysis and spreadsheet skills.

Nice To Haves

Bachelor's Degree in Business, Information Systems, Computer Science, Communications, or related field.
Two (2) or more years of experience in Information Technology, business analysis, higher education administration, or equivalent.
Experience with documenting business processes or requirements.
Experience with applying generative AI tools to real work tasks.
Experience with structured business analysis or process documentation methods.
Experience with building reusable AI assistants (e.g., Gemini Gems, Custom GPTs, Claude Projects) or workflow automations (e.g., Google Apps Script, Zapier, Power Automate).
Familiarity with data visualization or reporting tools.
Knowledge of higher education HR, finance, or procurement processes.
Experience with Google Workspace and Microsoft Office.

Responsibilities

Assists the Associate CIO and the Manager of IT Administration in analyzing, documenting, and improving the internal business processes of IT Administration.
Collects, analyzes, and documents business requirements and workflows using a structured requirements process.
Applies AI tools, such as generative AI assistants and reusable prompt libraries, to streamline routine work.
Assists in developing, testing, and documenting workflow automations, including emerging agentic AI solutions, for adoption within IT Administration.
Recommends process improvements and participates in their implementation.
Assists with the standardization and continual improvement of IT position descriptions.
Coordinates documentation and supports hiring-related processes in partnership with the Manager of IT Administration.
Supports budgeting, procurement, requisition, and invoicing processes within IT Administration.
Assists with the collection, organization, and analysis of budget data, contract information, and vendor spend.
Identifies opportunities to streamline or automate routine financial workflows and assists in implementing approved improvements.
Prepares supporting documentation and routine financial summaries as requested.
Assists IT Communications with projects and routine deliverables as assigned by the Associate CIO.
Supports the development and maintenance of the IT emergency handbook, participates in emergency drills and related preparedness activities, and assists in creating and maintaining a library of pre-staged emergency communications using generative AI tools.
Helps audit, organize, and update communication templates for consistency and readiness.
Assists in defining and tracking metrics that measure the efficiency and impact of process improvements and automation efforts.
Prepares routine reports, summaries, and presentations for the Associate CIO and IT leadership.
Analyzes data to identify trends, successes, and opportunities for improvement.
Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders.
Develops and maintains strong partnerships with campus personnel and departments, as well as with external vendors and service providers, to assure current and future operational success.
Reviews and submits regular, timely, and complete paperwork and processes, such as status reports, bi-weekly or monthly timesheets, assessments for mid-year and annual reviews, and other routine IT and University practices.
Keeps personal and shared workspaces clean and organized.
Provides backup support and assistance to other team members.
Collaborates with co-workers and University colleagues on departmental, division-wide, and institutional projects.
Shares process information and makes informal recommendations on how to improve processes and overall job execution within the team/department.
Attends training sessions, vendor presentations, user group meetings, conferences, and seminars.
Engages regularly in individual professional development-related activities to remain current with industry technology trends and work processes.
Volunteers to undertake tasks that stretch the employee's capabilities.
Serves on various committees within the Information Technology division.
Participates in external University committees.
Performs other related duties as assigned.
Understands and supports the Christian mission of the University.
Upholds the University mission through team, location, atmosphere, and work performed.