IT Admin- PC Lifecycle - Charlotte
About The Position
The IT Service Operations Administrator plays a key role in ensuring the smooth and reliable lifecycle management of PC hardware at the Davidson campus. This position is responsible for coordinating PC refresh communications, tracking device returns, performing factory resets, and maintaining accurate system documentation. The role also supports campus IT health checks and requires strong organizational skills, attention to detail, and strict adherence to standard work procedures. This is an ideal opportunity for a detail-oriented individual who enjoys structured work and supporting a positive user experience.
Requirements
- Exceptional customer service skills
- Effective communication with users and IT team members, both verbally and in writing
- Ability to build and maintain positive working relationships across the organization
- Ability to manage tasks independently while maintaining accuracy and performance
- Ability to handle multiple priorities, maintain organized records, and meet deadlines
- Ability to follow documented processes and standard work consistently
- Ability to collaborate with IT team members to ensure smooth operations
- Support
- Troubleshooting
- Windows 10
- Windows
- Customer service
- Hardware
- Desktop
- Deployment
Responsibilities
- Coordinating PC refresh communications
- Tracking device returns
- Performing factory resets
- Maintaining accurate system documentation
- Supporting campus IT health checks
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
