IT Account Manager

Lyra Technology Group•Firestone, CO

9d•$75,000 - $90,000•Hybrid

About The Position

Lyra Technology Group is seeking an Account Manager for one of their operating companies in Firestone, CO. The Account Manager serves as the strategic and operational owner for assigned client relationships, acting as the primary liaison between the client and the MSP’s internal service, consulting, and security teams. This role blends executive-level client relationship management with strong technical and operational oversight. The ideal candidate understands how to align technology, cybersecurity, compliance, automation, and business strategy for small-to-mid-sized organizations in regulated industries such as healthcare and finance. About DigiTekS… DigeTekS is a trusted managed IT services provider with over 20 years of experience supporting small and mid-sized businesses across the country. Headquartered in Firestone, Colorado, they specialize in cybersecurity, compliance (including HIPAA, CMMC, and FSSCC), managed IT, network security, and cloud solutions. DigeTekS serves a diverse range of industries — from healthcare and finance to government and wealth management — with a focus on fast response times, regulatory compliance, and keeping businesses protected from ever-evolving threats. Their team-based approach gives clients enterprise-level support without the cost of in-house IT staff.

Requirements

Bachelor's Degree in IT/Cybersecurity or equivalent work experience.
4+ years of experience in client success, account management, or related B2B customer-facing roles, including at least 2 years of management experience.
Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred.
Demonstrated ability to communicate cybersecurity risks, strategies, and recommendations to executive leadership.
Experience reviewing and triaging operational escalations in collaboration with engineering teams.
Confidence in conducting client meetings, reviewing technical data, and leading renewal or upsell conversations.
Experience identifying and nurturing account expansion opportunities, even without a formal quota.
A proactive mindset – you solve problems before they escalate.
Strong organizational skills and attention to detail across multiple client accounts.

Responsibilities

Serve as the primary strategic advisor for assigned client accounts.
Develop and maintain client technology roadmaps aligned to business goals, cybersecurity best practices, compliance requirements, operational maturity, and automation initiatives.
Conduct recurring business reviews and executive strategy meetings.
Build trusted advisor relationships with executive leadership, operational stakeholders, and IT contacts.
Identify opportunities for infrastructure modernization, security improvements, automation, and process optimization.
Assist clients with budgeting and technology planning.
Work directly with the SOC/security team to review client security posture and improve cybersecurity maturity.
Produce and present monthly executive-level security and operational reports.
Assist clients in understanding compliance obligations, cybersecurity risks, audit readiness, and remediation priorities.
Drive adoption of security best practices.
Work closely with the Service Desk to help with communication for escalations, improve customer communication, and resolve recurring operational issues.
Work with the Consulting/Projects team to monitor project execution and manage customer expectations.
Escalate risks, recurring issues, or customer concerns to leadership when necessary.
Maintain accountability for overall customer experience and service delivery.
Lead automation and operational efficiency initiatives both internally and within client environments.
Assist in standardization efforts across customer environments.
Collaborate with engineering and leadership teams on scalable operational improvements.
Maintain technical awareness across managed client environments.