IT Account Manager

Ryder Supply Chain Solutions • USA - Remote TX, IN

6d • $75,000 - $90,000 • Onsite

About The Position

The Senior Business System Analysts are responsible for facilitating the necessary troubleshooting on assigned applications as well as supporting local hardware and network troubleshooting and/or deployment as reported by either the Technology Account Leads or Operations Team. Assists in the escalation path for the Operations Team regarding resolution of an incident.

Requirements

• Possesses a high degree of initiative, be a self-started, and have the ability to work with little supervision
• Excellent communication (verbal and written), organizational, and presentation skills
• Ability to troubleshoot and correct systems related to software or hardware problems and achieve effective results by assigning tasks to others
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Working knowledge of software or hardware utilized in Supply Chain industry
• Warehouse Management System (WMS) or Transportation Management System (TMS) experience is helpful
• Ability to trouble shoot and correct systems related hardware/software problems
• Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS-intermediate required
• Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules-intermediate preferred
• SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy-beginner preferred
• Report development and ZPL label generation-beginner preferred
• H.S. diploma/GED required
• Three (3) years or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
• Two (2) years or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/or deployment required
• One (1) year or more Hardware and/ or network knowledge and/or support required
• Two (2) years or more System integration design and/or troubleshooting preferred
• Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS. intermediate required
• Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules. intermediate preferred
• SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy. beginner preferred
• Report development and ZPL label generation. beginner preferred

Nice To Haves

• Associate's degree preferred Information Technology or Supply Chain
• Bachelor's degree preferred Information Technology or Supply Chain

Responsibilities

• Support Business System Analysis resources with testing of solution changes across multiple accounts.
• Provide support for overflow of testing requests.
• Document issues that are re-occurring in nature to ensure root cause is identified and permanent fix is implemented.
• Manage improvements/changes for accounts by creating and tracking Customer Enhancements (CE), Service Requests (SR), and Continuous Customer Improvement (CCI).
• Outline requirements and scope of work, track requests to ensure these remain within budget and schedule, assess changes and determine the impact to scope and timeline.
• Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely.
• Manage IT support budgets for assigned accounts by proactively identifying reductions and communicating budget tracking to business partners.
• Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI): Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion.
• Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable.
• Performs other duties as assigned.

Benefits

• comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• paid time off for vacation, illness, bereavement, family and parental leave
• a tax-advantaged 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED