Issue Resolution Coordinator

Crawford•Jacksonville, FL

1d•Remote

About The Position

Ready to Make a Real Impact in Claims Resolution? Be the Problem‑Solver Behind Fair Outcomes! Join Us as Issue Resolution Coordinator – Remote | US What’s in it for you? Resolve with Confidence: Write accurate estimates and address issues efficiently to support timely claim resolution. Own the Details: Ensure fair outcomes by applying strong analytical and problem‑solving skills to every assignment. Be Essential: Support processes that help restore communities and deliver meaningful results every day. At Crawford, every claim represents a person and a community we help restore. As an Issue Resolution Coordinator, your property adjusting experience, proficiency in Xactimate and XactAnalysis, and commitment to accuracy will keep our operations running smoothly and responsibly. This is your chance to be part of the One Crawford family —where expertise, integrity, and impact come together. Ready to bring your skills to a team that makes a difference? Apply today at Crawford Careers!

Requirements

Bachelor's degree in business administration, management, construction or related discipline equivalent combination of education and work experience is required.
Minimum one year of relevant work experience is required.
Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction, restoration means and methods.
Ability to analyze and interpret contract terms and conditions
Understanding of insurance terms, principles, concepts and practices
Highly proficient and advanced computer skills
Excellent attention to detail and organizational skills
Good time management abilities
Strong analytical and problem solving ability
Excellent written, verbal and oral communication skills
Good interpersonal skills
Good negotiation skills

Nice To Haves

Proficiency in Xactimate and XactAnalysis

Responsibilities

Performs the investigation, negotiation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors.
Monitors inbound assignment activity for system entry and client acknowledgement.
Initiates the investigation of facts relating to reported issues and records findings in internal web based systems.
Reviews and analyzes contractual obligations of contractors and client partners to determine best course of disposition
Interacts with client adjuster, contractor and insured/homeowner (verbal and written) where necessary to determine and recommend resolution action plan and conclusion of reported issue.
Reviews and analyzes contractor repair estimates of record for determination and confirmation of scope, pricing and other factors relative to the reported issue.
Reviews and analyzes independent reporting to include Adjuster, engineer, environmental or product testing.
Monitors time frames of pending issues and provides status update reports to client and management as required
Researches federal, state and local jurisdictional requirements relating to building code and compliance
Initiates formal notification to contractor insurance carrier and/or agent for matters requiring insurance policy intervention and coverage determination
Understands and comprehends multiple network programs, guidelines and requirements.
Develops and maintains thorough knowledge of XactAnalysis and Xactimate.
Maintains communication with District Managers or other departments of specific contractor issues when necessary.
Upholds and projects the image of the Company.
Upholds the Crawford Code of Business Conduct at all times.
Participates in special projects or other assignments as directed.