EDI Production Issue Coordinator

Trilogy Federal•Washington, DC

About The Position

Trilogy Federal drives innovative solutions for complex business challenges across financial management, healthcare, and government industries. Our collaborative, client-first service approach, combined with our commitment to the rapid implementation of pragmatic solutions, has earned Trilogy an unparalleled reputation for delivering transformative results. Trilogy Federal is looking for a EDI Production Issue Coordinator with experience in EDI operations, healthcare technology troubleshooting. This role involves providing support for managing issues impacting VAâ€™s Payer EDI operations. The candidate shall work with healthcare X12 EDI transactions and data mapping to research and resolve production issues. Please note, this position is contingent upon award (May/June 2026).

Requirements

Bachelors Degree
Total of 8+ years of professional expereince
Minimum of 4 years of experience in EDI operations, healthcare technology troubleshooting, or Agile practices
Strong communication and stakeholder coordination skills
Excellent communication skills, both written and verbal.
Knowledge of Agile methodologies and experience working in an Agile environment.
The ability to obtain Public Trust Clearance.

Nice To Haves

Certification in EDI standards or Agile practices
Knowledge of VA or similar healthcare payer systems

Responsibilities

Monitor, document receipt and assignment of notifications of Payer EDI-specific production issues
Summarize each issue with key details (description, impacted transaction type, severity, and affected stakeholders) and record it in the designated issue tracking system
Create and submit technical support tickets in VA-approved platforms (e.g., ServiceNow) for OIT resolution; ensure all required artifacts and details are attached for expedited troubleshooting
Conduct data analysis, research root causes of production issues, run SQL queries, search cloud-based (e.g., AWS) and VA managed systems for appropriate transactions and medical document attachments, and troubleshoot reporting discrepancies
Update issue and ticket tracker, as needed, with findings
Conduct community provider research requests in collaboration with multiple internal and external stakeholders and provide timely updates
Track progress of open tickets, update tickets as needed and follow up with OIT and/or applicable vendor product teams and business owners to ensure timely remediation
Document action items and notes
Attend requirements elaboration sessions and UAT handoff meetings with OIT resources.
Review and verify X12 transaction mappings (e.g., JSON to X12 to FHIR, X12 to Payer EDI Transaction Application Suite database, companion guide mapping)
Update and create relevant production Standard Operating Procedures (SOPs), as needed
Serve as liaison between VA EDI leadership, OIT technical teams, and business stakeholders to escalate blockers and confirm resolution steps