Issue Management Coordinator - Wealth, Corporate & Institutional Banking

U.S. Bank • Minneapolis, MN

10d • $105,400 - $124,000 • Hybrid

About The Position

The Issue Management Coordinator is responsible for working closely with key stakeholders in the business line within Wealth, Corporate, Commercial and Institutional Banking (WCIB) and throughout the enterprise to effectively execute the Issue Management program. U.S. Bank’s WCIB business line offers comprehensive wealth management services to individuals and families across a wide range of wealth levels, as well as lending, equipment finance and small-ticket leasing, depository services, capital markets services, international trade services and other financial services to middle market, large corporate, commercial real estate, financial institution, institutional, non-profit and public sector clients. WCIB Risk Management is led by the Business Line Chief Risk Officer and works with the business to help identify, control and monitor the risks inherent to its business activities.

Requirements

• Six or more years of applicable experience
• Bachelor’s degree, or equivalent work experience

Nice To Haves

• 6+ years' experience in Risk Management or applicable line of business (e.g., compliance, testing and monitoring, or audit), preferably in financial services or similar industry
• Relevant certifications (CPA, CIA, CISA, etc.)
• Working knowledge of applicable laws, regulations, financial services, and regulatory trends that impact Wealth, Corporate, Commercial and Institutional Banking Business Units
• Working knowledge of risk management practices, programs, and issue management processes
• Thorough understanding of Enterprise Issue Management Policy and Program requirements or the ability to read policies and grasp requirements relatively quickly
• Ability to work in a dynamic environment and manage multiple assignments, requests/emails, tasks, projects and deadlines simultaneously often within compressed timeframes
• Self-motivated, willing to take on initiative, and capable of working independently (e.g. the ability to conduct research and seek answers with limited management intervention)
• Strong analytic, logical reasoning, problem-solving, and critical thinking skills
• Strong written and verbal communication skills as well as collaboration skills in order to work effectively across multiple teams
• Strong administrative and interpersonal skills, including verbal and written communication skills, as well as sound business judgment with the ability to make decisions in conflicting situations
• Strong attention to detail and focus on accuracy
• Demonstrated and proven ability to manage time effectively and independently prioritize work both individually and as part of a team
• Proven ability to not only identify and escalate concerns quickly and effectively but also propose a solution
• Ability to think strategically and implement change initiatives as it relates to the WCIB Issue Management program
• Knowledge of products and services offered by the Wealth, Corporate, Commercial and Institutional Banking business
• Ability to interact effectively directly or indirectly with staff at all levels in the organization
• Experience with Tableau Reporting, SAS Enterprise Guide, Visual Basic, or SQL ideal- but a strong ability to review and validate data completeness is sufficient

Responsibilities

• Responsible for working with key partners to ensure the appropriate corrective actions are outlined and address the issue and root cause
• Responsible for ensuring all corrective actions are executed properly in accordance with the Enterprise Issues Management Policy for all assigned issues. (Note: All evidence must be retained and captured as part of issue closure.)
• Independently validate issue resolution plans created by the business to ensure they adequately address the root cause of the issue and evaluate whether corrective actions are sustainable
• Conduct an independent and comprehensive review of business-provided evidence to assess whether assigned issues have been fully remediated and are ready for closure. This may also include performing detailed validation testing to confirm that the related process or control is designed appropriately and operating effectively.
• Provide credible challenge of evidence (including data extractions) and provide business line partners and Senior Management with accurate information supporting that assigned issues have been appropriately resolved prior to issue closure
• Responsible for writing detailed memos for assigned issues that clearly articulate the corrective actions taken by the business to address the root cause and the results of WCIB Issue Management validation and sustainability testing can be easily followed and clearly understood to a reader
• Ensure accurate and timely updates of ARCHER/CIT fields for all assigned issues based on policy and program requirements. Note: Enterprise/Senior Business Line reporting comes from ARCHER/CIT data fields
• Work closely with WCIB Business Unit Risk Officers (BURMs) and business line partners to address matters of concern and ensure issues are remediated in a timely manner
• Ensure timely monitoring and tracking of assigned issues in order to meet established issue closure date. (Note: Issues cannot be extended once opened unless for specific cause and approved by Senior Managers)
• Proactively manage milestone target dates in order to drive closure of issues and escalate quickly if milestones are at risk (includes both business and WCIB Issues Management owned milestones)
• Provide weekly and monthly written updates regrading status of assigned issues, as requested for established reporting routines, which are shared with senior business line leaders
• Work on Issues from all Issue Sources (including self-identified, SLOD-sourced, Regulatory-sourced, and Audit-sourced) aligned to applicable business lines (Wealth Management, WCIB Chief Risk Office, WCIB Product and Technology groups, and US Bancorp Advisors)
• The Issue Coordinator may be requested to assist business line groups, BURMs, and Issue Managers in vetting operational risk events as they are reported to determine if they meet applicability to Enterprise Issues Management Policy based on established policy and program timeframes

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level