ISP Maintenance Technician II

GFiber•Omaha, NE

10d

About The Position

The ISP Maintenance Technician II works on the installation, repair, and maintenance of gFiber’s physical plant. The technician diagnoses and corrects service-impacting issues within central offices, remote terminals, and collocation facilities, and supports vendor partners in developing expertise in inside plant installation, maintenance, and repair while also supporting downstream network infrastructure. The role is part of Field Operations, which installs, maintains, and repairs residential and small business services. The Plant Maintenance team supports wired and wireless customer installation and network construction, helping grow and maintain gFiber networks. The technician troubleshoots network connectivity and equipment, maintains central-office and wireless facilities, performs cabling and network-device work, and communicates with customers, colleagues, suppliers, and industry partners. The position may require non-standard hours, on-call work, varying shifts, and 10% domestic travel. It is not eligible for immigration sponsorship.

Requirements

At least 5 years of experience in Fiber to the Home (FTTH)/Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments.
At least 3 years of experience with rack-and-stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), patch panels, and Telecom Headend work.
At least 3 years of experience with physical-layer networking infrastructure components, including Optical Line Terminals, Optical Switches, Category 5 or greater twisted-pair copper cabling, patch panels, and fiber-optic cabling.
Ability to lift or move up to 50 pounds of equipment as required.
Valid driver’s license.
Ability to pass a motor vehicle record check that meets company standards.
Ability to work non-standard hours as needed, including nights, weekends, holidays, on-call periods, and differing work rotations or shifts, as well as 10% domestic travel.

Nice To Haves

Ability to use Google Workspace and Salesforce applications.
Experience installing and maintaining Juniper, Adtran, or Nokia equipment.
Experience working with utility companies, coordinating with city or local permitting offices, and subject-matter expertise in outside plant FTTH deployments.
At least 3 years of experience with business-to-business (B2B)/Enterprise fiber network construction or operations.
Experience troubleshooting Ethernet network issues involving routers, switches, and hubs.
Experience installing, commissioning, and maintaining point-to-point or omnidirectional wireless networks.
Experience managing relationships with contractors and vendors of varying types and sizes.

Responsibilities

Identify and resolve service-disrupting issues spanning backbone fiber, central offices, remote terminals, and network equipment.
Diagnose and correct inside plant network connectivity issues involving Optical Line Terminals, Optical Switches, Routers, Wireless Radios, and their components.
Troubleshoot and resolve issues involving inside wiring, including fiber, Ethernet, coaxial, and twisted-pair cabling; power systems such as DC power plants and UPS; and devices such as media gateways, modems, routers, and switches.
Install, restore, and maintain central office facilities and monitoring equipment.
Install, restore, and maintain Wireless Radios and supporting equipment.
Install and test Optical Line Terminals, Optical Switches, and Routers; make cross-connects in telecom spaces; and perform installation, construction, maintenance, and troubleshooting of cabling and network devices.
Handle complex customer interactions with professionalism, thoroughness, and strong client service.
Communicate effectively with internal colleagues and external customers, and collaborate with suppliers and industry partners.
Execute operational processes and procedures with attention to detail.
Collaborate with team members to build troubleshooting proficiency and support continuous learning.
Work non-standard hours as needed, including nights, weekends, holidays, on-call periods, and differing work rotations or shifts; complete 10% domestic travel.