IS Technical Writer

Community Health Network of Connecticut • Wallingford, CT

17d • Hybrid

About The Position

Community Health Network of Connecticut, Inc. is seeking an IS Technical Writer to develop, maintain, and revise technical, end-user, and operational documentation, procedures, and manuals that support the department’s goals and operations. The writer works under the direction of the Manager, IS Technical Writing, and researches departmental processes, technical configurations, programs, and projects by conducting interviews and gathering information. The role involves developing original documentation and translating complex technical information into clear, accurate, user-focused content.

The position is hybrid and requires working onsite at the Wallingford, Connecticut office two days per week. The writer maintains an inventory of IS documentation and works with external vendors and contractors to obtain technical information for initiatives and documentation. Microsoft SharePoint is used to organize departmental documentation.

Requirements

• Five to seven years of related experience.
• Technical writing or IT documentation experience is required.
• Ability to quickly learn and understand complex topics.
• Experience writing documentation and procedural materials for multiple audiences.
• Administrative, technical writing, and editing skills.
• Excellent verbal, written, and organizational skills.
• Demonstrated experience developing end-user manuals, system documentation, data dictionaries, data diagrams, and operational procedures.
• Knowledge of Microsoft products, including Word, Excel, PowerPoint, Visio, Copilot, and SharePoint.
• Four years of post-secondary education desired.
• An associate’s degree is desired; a bachelor’s degree is preferred.
• Relevant field of study may include a technical field, journalism, communications, or English.

Nice To Haves

• Bachelor’s degree.
• Technical understanding or documentation experience in IT environments, including networks, servers, operating systems, security, programming, and database technologies.
• Knowledge of technical documentation standards such as 21 CFR Part 11 and ISO 9001.
• Knowledge of security and process frameworks such as HITRUST, NIST, and ITIL.
• Experience with RoboHelp.
• Knowledge of a technical field such as engineering, computer science, healthcare, or medicine.
• Professional certification; not required when comparable experience is present.

Responsibilities

• Develop a master inventory of assigned IS documentation, procedures, and projects.
• Develop, maintain, organize, and revise IS documentation, including policies, technical and operational configurations and procedures, technical architecture documentation, data and process flows, business requirements, end-user documentation, and other standard IS documentation.
• Research departmental processes, technical configurations, programs, and projects through interviews and other information-gathering activities.
• Create original documentation and translate complex technical information into clear, accurate, user-focused content.
• Work with external vendors and contractors to gather technical information for initiatives, business requirements, IT contracts and agreements, end-user documentation, and other standard IS documentation.
• Use tools such as Microsoft SharePoint to organize departmental documentation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree