IS Technical Specialist

AAA • Virginia Beach, VA

7d • Onsite

About The Position

As an IS Technical Specialist, you will work under the End User Services Manager to install, modify, and repair software, hardware, and support network systems. You will provide complex technical assistance, support to system users and support major initiatives and projects driven by the business.

Requirements

• Have an associate degree in computer science or four years of equivalent training or experience.
• You have advanced knowledge of Windows operating systems, Microsoft Office Suite, and other standard back-office software products.
• Have basic knowledge and understanding of common WAN and LAN network environments to enable success as a ‘smart hands’.
• Solid troubleshooting skills with desktop and laptop computer systems with ability to make sound decisions on alternatives for resolving technical issues.
• Have solid knowledge of Microsoft BackOffice products, MFA, and other security protocols.
• Work well with others and communicate effectively through both written and verbal communication.
• Work well in a team environment on projects and team goals.
• Support and lead projects with minimal supervision and complete tasks on schedule.

Nice To Haves

• You have knowledge of CMDB processes and use of ITSM tools is preferred.

Responsibilities

• Perform complex user support (Level 2 or higher) related to system operation.
• Diagnose system hardware, software, and operator problems; recommend or perform remedial action to resolve issues; refer major problems to engineering support at ACE IS; and receive and handle escalated Service Desk calls.
• Provide technical support on initiatives and projects leveraging your expertise.
• Be able to assume the role of team lead on localized projects including office moves adds, and changes.
• Be responsible for on time delivery and completion.
• Manage service requests, and trouble tickets, including opening and closing tickets to track time and issue information.
• Install and repair workstation hardware, software, and peripherals.
• Obtain outside vendor support when needed and travel to remote branch offices to install or repair PC hardware and software.
• Use company processes for imaging new computers in break/fix scenarios and support PC refresh efforts.
• This includes support of all disaster recovery and business continuity processes.
• Provide on-site “smart hands” support at branch or regional headquarters locations for network and Information Security hardware, including LAN and WAN equipment.
• Install and support servers and software applications unique to the local business unit under the direction of or utilizing approved processes of network and server teams or service owners.
• Attend technical training, seminars, and self-study opportunities for continuous professional development.
• Provide on-call support for voice and data issues or outages on an as-needed basis.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree