IS&T Field Lead

Bechtel•Boise, ID

41d•Onsite

About The Position

Bechtel is seeking an Information Systems & Technology (IS&T) Field Lead to join the IS&T team located at the project construction site. The IS&T Field Lead will work with a group of IS&T Technicians who provide support for IS&T infrastructure and services across both the site and field offices. The IS&T Field Lead oversees a complex, large-scale hybrid cloud and on-premises infrastructure. This includes managing technical guidance for support tickets, providing executive-level white glove services, resolving complex technical issues, and implementing technical solutions. In addition to these duties, the IS&T Field Lead leverages their technical experience to personally deliver a broad spectrum of end-user support, including the administration and management of cloud-based services and physical hardware assets as required. This position is also responsible for managing upgrades and new technology projects, ensuring smooth operation and continuous improvement of IS&T systems at the project site.

Requirements

Requires bachelor's degree (or international equivalent) and 8+ years of relevant experience or 12+ years of relevant work experience in lieu of degree. A combination of experience and technical certifications may also meet this requirement.
Must have a good understanding of the major IT infrastructure systems (Microsoft domains, Cloud VPN, Virtual Servers, Caching File Servers, SDWAN, Teams Voice) and how to plan their implementation.
Excellent interpersonal and stakeholder management skills
Excellent written and verbal communication skills
Excellent time management skills and ability to work under pressure to meet deadlines
Excellent ability to manage competing priorities
Providing solutions, troubleshooting complex issues
Expertise in ServiceNow IT Service Management (ITIL)
Fully proficient in managing IT hardware assets
Experience in IT vendor management
Advanced knowledge of Information security practices
Windows 10 and 11
Virtual Desktop Infrastructure
Mobile Device Management
Microsoft 365 – Teams, SharePoint, OneDrive
Azure Active Directory
Power-BI and Power-App

Nice To Haves

Microsoft Azure Fundamentals
ITIL v4 Foundation certification
Microsoft 365 Certified: Enterprise Administrator Expert
Project Management Professional (PMP) certification
Cisco Certified Network Associate (CCNA)
Knowledge of Engineering Application Suites (Autodesk, Bentley, Trimble, Hexagon, etc.)
Knowledge of the software and integration architecture for document management, project controls, engineering, workflows and dashboards
Experience of mid-scale Engineering, Procurement, and Construction (EPC) projects
HP/Poly & Microsoft Teams Enterprise Voice and Video Conferencing

Responsibilities

Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customer satisfaction; and recommends process improvement / workflow automation solutions
Develops IT support guides, training material and shares knowledge, ensuring IT teams know how to configure and support any deployed solutions
Coordinates and leads special projects and tasks with cross-functional teams on as needed basis
Provides proactive executive white glove support globally (direct as well as remote).
Responsible for reporting on metrics
Identifies support staff skills gaps, training needs, and provides coaching & feedback to cover technical challenges as needed
Follows the established technology standards, policies, support processes and security requirements
Conducts project reviews on schedule, prepares and issues progress reports, raises and/or escalates any identified issues to the appropriate level for action
Performs technical support actions, including, but not limited to: Endpoint configuration (PCs as well as mobile devices), deployment and upgrade
Deploy and support standard collaboration technologies (O365) such as Microsoft Teams, OneDrive
Troubleshoot Teams and HP/Poly video conferencing endpoints and smart displays like Surface Hubs
Perform device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and ServiceNow
Resolve incidents, request and tasks for deployed infrastructure services to end-users, including resolving complex problems
Supports computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions)
End-user hardware assets and configuration life cycle management through tools like ServiceNow
Performs moves, adds, and changes
Travels to offices / job sites for short term project support as needed.